Customer Service

Water by Design of Roanoke, VA, and also serving Christianburg, VA, and surrounding areas, is committed to providing its customers with the highest level of service. We are an Authorized Warranty Service Provider for Caldera Spas in the Southwest Virginia area.

We are very proud of our full factory-certified, in-house staff that will provide professional installation and familiarize you in the care and lifetime enjoyment of your spa. We also have a full-time service department that will take care of all your supplies, warranty and service needs.

Should you need service you will feel confident to know that, we take great pride in servicing what we sell! It’s been our commitment since the beginning and it’s what sets us apart from the others! We take care of our customers!

  • Pre-delivery site inspection if needed
  • Delivery and Installation services
  • Full service departmant
  • Electrical services recommended
  • Parts and supplies available
  • Replacement covers
  • Relocation services if needed
  • Maintenance advice
  • Spa maintenance Tips

Contact us at:

Roanoke, Hot Spring Store: (540) 345-7727
Roanoke, Caldera Store: (540) 774-7727

Delivery Program

Our trained professionals will deliver your spa to the perfect spot, then take the time to go over all aspects of your spa with you. We allot enough time to make sure that when we leave, you are comfortable with maintaining your spas needs.