Customer Reviews
"I could not be more pleased with my spa. The equipment is high quality and the personal touch that Paul Madden, with Water by Design provides is second to none."
Frank Beamer – Virginia Tech Hokies Head Coach
Customer Reviews
"Couldnt be happier with our Hot Springs hot tub! Their staff was extremely helpful allowing us to try out all of the hot tubs before our purchase, with no pressure at all. And Im glad we did....We ended up buying a different one than I thought I wanted. They have also been very helpful with my follow-up questions in learning to maintain our tub. It was important to me, to purchase from a company who has a reputation of providing good service. Fortunately, I havent needed it yet.We have totally enjoyed sitting in our Sovereign, watching the 8" of snow falling. Weve both had less aches and pains with regular use and our grand kids had a blast swimming in the "hot pool" at night. Great experience all the way around!"
Kim Boedeker
Customer Reviews
"We bought our first Hot Springs spa in 1992This year we updated from that spa! That tells you the quality you are buying! Their service department is the best! So professional yet very caring! Our sales person Kathy went beyond the normal I care about me to her I CARE ABOUT YOU! The delivery crew was great. Such very nice employees at Hot Springs Spas. Any time I have called they are quick to get me the answers I need! You cant go wrong with Hot Springs Spa."
Linda Bean
Customer Reviews
"Have really been enjoying our spa, esp. in the colder weather."
Clem Boyd
Customer Reviews
"Kathy was wonderful and extremely helpful. I was impressed by the quality of the hot tubs and happily surprised at the price options. I highly recommend them!"
Billy Crafton
Customer Reviews
"After having a posterior hip replacement several months ago the jet setter hot tub has been very beneficial in my rehab, back to doing all activities in shorter time than originally suggested, Cathy was excellent in the process in the purchase!"
Michael Bartee
Customer Reviews
"We went in this weekend to get prices on trading in our 4 year old hot tub. Fred was very helpful and great to deal with. He was very informative and honest with us. We appreciated that the experience wasnt high pressure and casual. We returned the following day and Fred was with a customer, Becky helped us with some minor questions in the meantime. Her strong knowledge of the systems helped us to better understand how to take care of our tub in the future. We are excited about the decision to upgrade to a system with wifi capabilities. In our opinion there isnt any place else to consider buying a hot tub."
Tina Warner
Customer Reviews
"I cannot say enough about how wonderful my experience has been! Kathy was incredible to work with and continues to be. And the delivery guys, were also top notch. So friendly and knowledgeable."
Nancy Mumy
Customer Reviews
"Great service from Kathy Koebel - so easy to do business with and really interested in getting us in the best spa for our needs. Professional delivery crew as well. Follow up to ensure the spa is being used correctly is a big plus. A great Dayton business."
Steve Perez
Customer Reviews
"The entire staff is 100% outstanding! From my initial phone conversation with Kathy, to the day I went into the store to finalize the payment and was greeted by Willis : D Everyone seems to go above and beyond to insure customer satisfaction. (yes, even Willis : ) Kathy basically helped me to purchase my new tub, over the phone, while she was traveling and out of the store. She continued to answer EVERY single question or concern I had with complete knowledge, and putting my worries to rest. The 2 guys that installed my new tub and took away the old one (A huge 22yr old best of a tub!) were wonderful! I got the feeling they enjoyed their work, and they did it well with great attitudes. Heather was also extremely helpful and understanding when I called to explain Id accidently written the check from the wrong account. I really cant think of anything anyone could have done to make me a happier customer than I am! Thank you ALL!"
Debbie McNeal
Customer Reviews
"Great service and incredible showroom. This is definitely the best place to check and purchase a hot spring spa in the Dayton area.."
B Draughn
Customer Reviews
"Approximately five years ago purchase the jet setter from Kathy Koebel at Hot Spring spa. She took the time to answer all my questions to get the right spa for me. The delivery team was great. Thank you Kathy and hot spring spa of Dayton."
Patty Myers
Customer Reviews
"We just purchased our 2nd spa from HotSprings of Dayton and worked with Kathy Koebel to sort out the details. Kathy was informative, patient, and reliable. She took care of everything for us, including setting up the electrician, who also did a great job getting everything wired up and working. I am a HotSprings and Kathy fan."
Abraham Levatter
Customer Reviews
"Sunday April 14th.2019. I thought I had a bad heater on my tub. Hot Spring Spa/Model Aria. I called Hot Spring Spa of Dayton,and a "Very Kind Lady" By the name of "Becky" suggested that I try to reboot my heater by turning off the power,and pull my main filter out. Then I replaced my filter,and turned on amp box again,AND THE HEATER LIVES,IT LIVES.. THANK YOU BECKY..."
Steve Crawford
Customer Reviews
"We were very fortunate to have met Fred M. aka Spa Daddy (ask him about the story). He was extremely personable and down to earth. Fred was very understanding and pointed us to to a spa that fit both our budget and personal usage requirements. Fred was so helpful and honest in our interaction, we decided to get our spa same day! Thanks again Fred!! "
Cory Ehrnschwender
Customer Reviews
"We were very fortunate to have met Fred M. aka Spa Daddy (ask him about the story). He was extremely personable and down to earth. Fred was very understanding and pointed us to to a spa that fit both our budget and personal usage requirements. Fred was so helpful and honest in our interaction, we decided to get our spa same day! Thanks again Fred!! "
Cory Ehrnschwender
Customer Reviews
"Thoroughly enjoying our new hot tub!! The first one lasted for 21 years and it was time to upgrade so we went back to Hot Springs! Fred was a great salesman took care of us with some good deals and also we dealt with Shelly and Heather for paperwork and delivery. Everyone is so easy and nice to deal with! The delivery guys did a super job considering it was raining the entire time they were there and they had to remove our old tub as well...great experience all around "
Polly Reynolds
Customer Reviews
"We love our new Hot Tub. We were so blessed to have Kathy helping us out! She is so knowledgeable and really listened to our needs.She suggested what she thought would work for us and she was so right. We tried out three tubs while we were there and fell in love. Anyone that gets to meet her will definitely be blessed. Any questions we have had Kathy answered and has been a huge help.Delivery guys were on time and had it set up very quickly and showed us what to do. We are really happy with our tub and our whole experience."
Amy Settlage
Customer Reviews
"I would just like to say that I have been going to Hot Spring Spa of Dayton for over 20 years and just recently purchased my third hot tub from them and have to tell you that the sales lady who sold me the hot tub last month (Kathy) made it such an enjoyable experience.....her knowledge of the product and her friendly and bubbly attitude were all outstanding but beyond that her astute ability to communicate enabled me to quickly purchase a hot tub without any reservations. I whole hardheartedly will tell anybody looking to buy a hot tub to see Kathy first as she is an individual that knows... more"
James DeLong
Customer Reviews
"We absolutely LOVE our Hot Tub and Sauna we bought from Hot Springs!! Kathy goes over and above with any questions we have. It was our first time owning a Hot tub and we had so many questions. Even answering calls on her day off. We stopped in Hot Springs not too long and purchased a bigger hot tub and it was just delivered and we actually got the salt one and had SOOO many questions and even the owner came out and talked to us. Everyone there is just so friendly and helpful. And Kathy always goes above and beyond for us. The customer service with Hot Springs is wonderful. Give them a call and I promise you wont be disappointed."
Angi Sears