Your Backyard Retreat Awaits.

"Totally pleasant and are very accommodating to our needs. Looking forward to having a new and reliable hot tub!!! Hot tub installed by very courteous gentleman and accommodating every need for a perfect installation. Thank you very much!!!"

"The repair was very professional and fast. He checked the warranty which saved us a fair amount of money. We gave our hot tub back up and running. Thank you very much."

"Paul did a site visit for us to make sure everything would work for our location. He was prompt, professional, knowledgeable, and friendly. We feel very confident now that installation of our hot tub will go smoothly."

"I had a great experience with Michael from Water By Design. He helped me fill my pool using water from the creek and made the whole process easy and stress-free. He was friendly, punctual, and really knowledgeable. Highly recommend!"

"While my overall experience with Water by Design has been positive. I am writing this review to shine a light on Bill, the manager of their service department. My Hot Springs hot tub came and unfortunately, unbeknownst to us, was wired incorrectly by my electrician. This led me to Bill... I cannot express the amount of gratitude for the kindness, expertise, and hand holding he provided me... Thank you Bill!"

"We purchased a hot tub from them a couple of years ago. They delivered it and we were never completely satisfied with where we put it. My husband reached out to see if they would move it. I just dealt with 4 of the nicest young men possible. From the time they arrived until they left they were very efficient and professional..."

"I purchased a new saltwater tub to replace an old non-saltwater model. I was concerned with caring for it as I have never used a saltwater system before. I signed up for a training session with Michael. It was great! Michael spent over two hours providing advice and training on the system... He cares, and that means a lot to me."

"Billy and his co-worker were on time, efficient and friendly. I appreciate their honesty and fixing my hot tub issue quickly and at a very reasonable rate! Thank you!"

"Paul was very knowledgeable and he helped me understand our options. He was professional and offered good recommendations. He was a pleasure to work with."

"Great job on delivery and set up. AJ and his crew were very professional. Thanks for an excellent experience"

"The new Richmond showroom and staff are amazing. Staff was knowledgeable and helpful from the moment stepping through the door. They helped me make the best decision with my criteria to making themselves available for any questions I had after leaving the showroom. Products are all on display so you can touch and sit in to make sure it is what you want..."