This is THE place to purchase your hot tub, buy your supplies and get informed about them.
I have purchased several from them over the years and they are great.
There is no pressure when you are just looking and great information on when …read more
Recommend highly! They have been great from the start. Most recently we lost power over Christmas and couldn’t keep hot tub running. It was below zero for 5 days. The tub is insulated very well but but the heater froze and busted. They …read more
It took a lot of manpower to get the tub from our driveway around the house and into our downstairs. The men accomplished the task and the tub is now in the house. They did the initial set up and left the rest to me. I’ll follow up with the…read more
Water By Design sent their service technician, Billy Downs, out to fix the heating problem with our hot tub. He was polite, efficient and quick to diagnose the problem. The circuit breaker for the heater had tripped and not been reset. …read more
Great Visit! Very informative! Come back to visit anytime!
Just here to leave a message of thanks, and to share a story with the tech that helped me out last week.…read more
Best supplier of swim spas, Finnish Saunas and massage chairs! I have all three! White glove delivery and customer service! Nice to have everything at home to manage my severe arthritis! Any other great day for me! Massage,swim and sauna, …read more
This is the only company in years that I have dealt with that actually does what they say. Arrived on site with the parts they needed to repair our 20 year old hot tub. Very refreshing.
Thanks for leaving a review! We always want to know what we've done right so we can continue to provide excellent service for our customers!
We ordered from another local company (Waterworks) and after being jerked around for over a month, we were told they would only deliver a hot tub to us in the street at our driveway. Water by Design made us feel like they wanted our …read more
Thanks for leaving a review! We always want to know what we've done right so we can continue to provide excellent service for our customers. We hope to see you again in the future for all of your hot tub needs.
Water By Design – Roanoke Team – was absolutely fantastic. From the time we visited Bryan in the showroom to the installation of our hot tub, customer service and communication efforts have been outstanding. I highly recommend them!
Thank you for your review. We appreciate Bryan and are glad you did, too! The team here at Lifestyles Hot Tubs loves to hear such good feedback. We look forward to serving you again in the future. Sign up for our newsletter to hear about our events and promotions!
They were polite, quick and a job well done. I have highly recommended Water by Design to my neighbors and friends.
Hey just wanted to say that I love my new hot tub that I got from water by design Alex was my sales person and he was absolutely wonderful to work with He went far and beyond to make everything good and was very helpfull thank you guys and…read more
Thank you for the kind words!
Paul arrived promptly and conducted the site inspection thoroughly, and is obviously a highly knowledgeable professional. Also very friendly and easy to talk to about issues and questions. Have high confidence delivery and installation …read more
Hey Paul! I just wanted to take a moment to say thank you for the level of customer service that you and Waters By Design provide consistently. I was in the store today just getting supplies and had yet another wonderful interaction with …read more
The entire experience from start to finish was attentive, educational, and professional.. Communication between all stages has been direct and well documented.. It’s been a pleasure working with these folks! I’ve owned three of these spas …read more
Christmas greetings, one and all! I just wanted to write a note to tell you again how much my wife and I have enjoyed our Vanguard spa, especially after a long run or a hard workout. Our experience with your store has been first-rate from …read more
The team at Water by Design is absolutely amazing. From the ordering process to the delivery team, these folks ensure that you are satisfied and that everything is just right. Paul goes above and beyond to provide a level of customer …read more
The feeling is mutual. We think the world of you Joel!
Everything went smoothly and we are enjoying our new hot tub. Thank you...
Very friendly staff. We had a great experience with Water By Design, from the initial visit to choose our hot tub, to having it installed. They were very helpful and experienced. The installers were very knowledgeable and worked quickly …read more
Not to mention the quality of the HotSpring name, very pleased with the installation and professional services they provide. Ron Deaver of Dever Electric handled the electrical part of the installation. Very user friendly and job well done…read more
You will not find a more helpful, friendly, professional group of people than those at Water By Design. They are always ready to answer any questions no matter how small. We’ve had our hot tub for almost a year and being as it’s our …read more
We have had a great experience buying our first hot tub from Water by Design. The staff have been professional, honest, and extremely helpful. We are thrilled with our new hot tub and are using it every day. I would highly recommend Water …read more
Easiest purchase ever made! The guys there are so helpful and an absolute pleasure to deal with. The delivery crew was amazingly fast, polite, and made sure we understood everything before they left. Highly recommend for people in this area…read more
Great team of people right here. Great service. Bought my tub about 6 years ago, had NO issues with it until now. Water By Design team, came out checked it out, determined the issue. Had to order parts, they got them quick and installed …read more
Great company. We dealt with Paul Sr. and Paul Jr. Both are knowledgeable and helpful. It was a great experience for my wife and I purchasing our first new to us hot tub. They made sure everything was taken care of and we were happy. Mark …read more
Thank you so much for the king review!
Water By Design has been great. My wife and I stopped by the Forest location one Saturday a few months back to just look at hot tubs and prices. We met Paul and he showed us around. When we left we told Paul if we bought it would be in a …read more
Thank you for this!
Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…read more
Paul at Water by Design was a true professional when helping us decide which Endless Pool SwimSpa was best for us. There is no pushy sales tactics; they listen to your wants and needs then present you with options that best fit what you …read more
Kent, We were so happy to help. What you are doing with the spa is so amazing. Special people, Thanks for choosing us. We look forward to helping anytime.
What a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …read more
Excellent customer service and set up! My husband and I worked with Robbin to get the tub that best suits our needs. We've had it for about a month now and are in love with it. Thanks for such an awesome experience!
It was so nice to meet you guys. Thank you share sharing. Happy Hot Tubbing!
Great customer service and very easy to work with. Robbin listened to what our needs were and pointed us in the right direction of what tub would fit our preferences! Delivery was prompt and professional. Glad to have a good local company …read more
Thank you for posting and taking the time. We look forward to helping if the time comes. thanks again.
We finally decided to buy a hot tub spa and we chose Water By design because we heard great things about them and it was all true. They are so friendly and dedicated to their customers. Our hot tub was delivered on February 26th and …read more
Thank you so much for those kind words. So happy you are enjoying the spa. We are here for you guys if you need anything in the future!
We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …read more
Installed an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …read more
We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …read more
We are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …read more