Reviews Page - Water by Design
From 48 reviews
Kristen McLennan
Kristen McLennan

Amazing experience with every staff member we interacted with and worked with at Water by Design in Forest and Roanoke, VA stores! They made the buying, installing and education of our new Hot Springs hot tub so easy and stress-free!

via Google
Roni Niblett
Roni Niblett

Great place to get your hot tube, on time and very friendly, customer service great. My new tub is working great.

via Facebook
Deak Childress
Deak Childress

We are extremely pleased with the work that Water By Design's team did for us. They examined every piece of our hot tub and fixed everything that wasn't working 100%. We are delighted with their service and their efficiency.

via Google
Mike Tilley
Mike Tilley

Friendly people who want your business and do what they say they will do.

Each appointment that was made the people where on time and got the job done in a professional manner.

via Facebook
Tom Thompson
Tom Thompson

Great job fixing my leak.

via Google
Patty Simmons Harrell
Patty Simmons Harrell

Very friendly staff. We had a great experience with Water By Design, from the initial visit to choose our hot tub, to having it installed. They were very helpful and experienced. The installers were very knowledgeable and worked quickly …

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via Facebook
David Lee Ferguson
David Lee Ferguson

Not to mention the quality of the HotSpring name, very pleased with the installation and professional services they provide. Ron Deaver of Dever Electric handled the electrical part of the installation. Very user friendly and job well done…

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via Facebook
Theresa Griffith
Theresa Griffith

You will not find a more helpful, friendly, professional group of people than those at Water By Design. They are always ready to answer any questions no matter how small. We’ve had our hot tub for almost a year and being as it’s our …

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via Facebook
Kate Metz
Kate Metz

We have had a great experience buying our first hot tub from Water by Design. The staff have been professional, honest, and extremely helpful. We are thrilled with our new hot tub and are using it every day. I would highly recommend Water …

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via Facebook
Melissa Myers
Melissa Myers

Very helpful and friendly staff. If you need a hot tub this is the place to go! They also service the NRV area. Highly recommended.

via Facebook
Casey O'Connor
Casey O'Connor

This business stands by their products which is most important for our purchases. They are always available for calls, questions and concerns. Recommend to anyone!

via Google
Jennifer Thomason
Jennifer Thomason

Easiest purchase ever made! The guys there are so helpful and an absolute pleasure to deal with. The delivery crew was amazingly fast, polite, and made sure we understood everything before they left. Highly recommend for people in this area…

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via Facebook
Chris W Carr
Chris W Carr

Great team of people right here. Great service. Bought my tub about 6 years ago, had NO issues with it until now. Water By Design team, came out checked it out, determined the issue. Had to order parts, they got them quick and installed …

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via Facebook
Jacob Oliver
Jacob Oliver

great service. I was against getting a hot tub at first but now that I have it. I have enjoyed every minute of it. so good to relieve stress. I highly recommend it

via Facebook
Bob Lanyon
Bob Lanyon

Outstanding. Paul Jr is great to work with and very knowledgeable. I would highly recommend them to anyone looking to buy a hot tub..

via Google
Daniel Clark
Daniel Clark

Water By Design has been great. My wife and I stopped by the Forest location one Saturday a few months back to just look at hot tubs and prices. We met Paul and he showed us around. When we left we told Paul if we bought it would be in a …

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via Google
Daniel Clark
Daniel Clark

Great company. We dealt with Paul Sr. and Paul Jr. Both are knowledgeable and helpful. It was a great experience for my wife and I purchasing our first new to us hot tub. They made sure everything was taken care of and we were happy. Mark …

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Response from business owner

Thank you so much for the king review!

via Facebook
Vicki Thomas
Vicki Thomas

My hot tub was fixed within the hour of visiting the store. My next tub will be from here!

via Google
Gary Brien
Gary Brien

Pleased with service and responsiveness. Was disappointed no discount or incentive offered as I'm in process of replacing my hot tub. Could simply throw in 1st year salt supply

via Facebook
Jenny Nelson
Jenny Nelson

Excellent great service

Response from business owner

This means the world! Thank you.

via Google
Gary James
Gary James

Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…

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via Facebook
Morgan Meyhem Wilburn
Morgan Meyhem Wilburn

Water By Design is an awesome company. The service is attentive, the products are above and beyond expectations. I can’t recommend them enough. Thank you for all the amazing service!

via Facebook
Brooke Crouch
Brooke Crouch

We just had our hot tub delivered last week and we couldn’t be happier. We had great service from everyone, Robin and Mark were great to work with. We would definitely recommend Water By Design.

via Facebook
Kent Gebetsberger
Kent Gebetsberger

Paul at Water by Design was a true professional when helping us decide which Endless Pool SwimSpa was best for us. There is no pushy sales tactics; they listen to your wants and needs then present you with options that best fit what you …

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Response from business owner

Kent, We were so happy to help. What you are doing with the spa is so amazing. Special people, Thanks for choosing us. We look forward to helping anytime.

via Google
Michelle Lynn Mason
Michelle Lynn Mason

Thank you to Robbin for all the help selecting my new hot tub. Always friendly and quick to respond to all my questions.

via Facebook
Mark DeWeese
Mark DeWeese

I purchased a Caldera spa in July 2018. I couldn't be happier with the spa or the service I've received from the company. I have no hesitation recommending Water by Design.

via Facebook
Judy Christine Bourque Longobardi
Judy Christine Bourque Longobardi

What a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …

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via Facebook
Leah Jones
Leah Jones

Excellent customer service and set up! My husband and I worked with Robbin to get the tub that best suits our needs. We've had it for about a month now and are in love with it. Thanks for such an awesome experience!

Response from business owner

It was so nice to meet you guys. Thank you share sharing. Happy Hot Tubbing!

via Google
Zach Jones
Zach Jones

Great customer service and very easy to work with. Robbin listened to what our needs were and pointed us in the right direction of what tub would fit our preferences! Delivery was prompt and professional. Glad to have a good local company …

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Response from business owner

Thank you for posting and taking the time. We look forward to helping if the time comes. thanks again.

via Google
Tammy C
Tammy C

We finally decided to buy a hot tub spa and we chose Water By design because we heard great things about them and it was all true. They are so friendly and dedicated to their customers. Our hot tub was delivered on February 26th and …

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Response from business owner

Thank you so much for those kind words. So happy you are enjoying the spa. We are here for you guys if you need anything in the future!

via Google
Tom Mullinax
Tom Mullinax

Our experience couldn't have been easier. Excellent selection advice, friendly delivery staff, knowledgeable electrical hookups. A fair price for an excellent product. I'd recommend to anyone. Thanks Guys.

via Facebook
Angie Booth Campbell
Angie Booth Campbell

Great place to get your hot tub. Very friendly and knowledgeable staff.

via Facebook
Becca Parrish
Becca Parrish

Paul Sr. & Paul Jr. from Water by Design are #1 in what they do. Truly! These guys will take care of you. Highly highly recommend ! Couldn't be happier with our new hot springs tub! Thanks guys!

via Facebook
Molly Henschel
Molly Henschel

We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …

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via Facebook
Richard C. Hall
Richard C. Hall

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

via Facebook
Richard C. Hall
Richard C. Hall

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

via Facebook
Jim Shockley
Jim Shockley

Installed an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …

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Response from business owner

Thank you Mr. Jim Shockley for the kind words! we are glad to see this working out so well for you!

via Facebook
Annie B. Shepheard
Annie B. Shepheard

The good people here truly take the stress out of your hot tub repair. Even though the tub I have now was not purchased from Water By Design, you can bet my next one will be. Today these guys made a customer for life out of me.

via Facebook
Corey E Knight
Corey E Knight

Paul and family made this a great experience from start to finish. Our only regret is not getting hot tub from them before now.

via Facebook
Steve Bollerman
Steve Bollerman

Paul and team treat their customers like family (and i mean that in a good way)! No high pressure sales tactics, honest and ethical. We had a great experience dealing with them and are enjoying our spa!

via Facebook
Cindy Varnado
Cindy Varnado

We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …

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via Facebook
Heather Hawkins Terrell
Heather Hawkins Terrell

We are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …

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via Facebook
Braden Smith
Braden Smith

Highly approachable and knowledgable about their craft. Any time I had a question they were there to help.

via Facebook
Matt Allen
Matt Allen

Great group of guys! Definitely a wonderful place to go and good customer service.

via Facebook
Donald Wray
Donald Wray

Every time i have come in the guys have answered my questions . Recently they went out of their way to get me a new GFI cord for our spa. They went to warehouse and i was able to get it on Christmas eve. Thank you so much!

via Facebook
TheRvaha Chefs
TheRvaha Chefs

Wonderful company with a beautiful product! The guys at Water by Design know what they are talking about and were a pleasure to work with from start to finish. I highly recommend them! Thanks guys!!!

via Facebook
Allen Moe Lazenby
Allen Moe Lazenby

OMG go by there and browse. You won't be disappointed.

via Facebook
Leslie Wilson Foley
Leslie Wilson Foley

Amazing customer service! Some of the nicest people I know!

via Facebook

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