From 151 reviews
Patty Raun
Patty Raun

We have appreciated almost 20 years of patronizing Water by Design. They do what they say they will do, at the time they say they will do it, and at the price you agreed to. They are clear, reliable, and professional.

The service we have …

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Molly Henschel
Molly Henschel

Water by Design drove over 3 hours to (1) initially deliver my hot tub and sauna and (2) move the hot tub and sauna a number of years later when we moved to another house. Our products still work just as well as the day that we got them …

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Donna McMullen
Donna McMullen

Michael came to our Smith Mountain Lake house today to teach us how to maintain the hot tub. He was thorough and personable! Highly recommend!

via Google
L S
L S

Received all the information I needed to maintain the spa. Rep was knowledgeable, courteous, thoroughly explained the steps and answered all of my questions. Excellent service.

via Google
rclompus clompus
rclompus clompus

Excellent service and follow-up by Bryan and Michael. This is the second Hot Spring Spa I have purchased from Water by Design. Highly recommended.

Response from business owner

Thank you for sharing!

via Google
David Cooper
David Cooper

Billy Downs was great. Check everything out he was able to get my hot back working. Replace a broken part and explain everything that needed to be done. Very helpful. Wish everyone was as good as Billy Downs . You are lucky to have some one…

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Response from business owner

Billy is amazing, we hear that a lot. Thanks for sharing!

via Google
Paul Baker
Paul Baker

Prompt, friendly, and efficient. Tightened loose fittings and now in the coming days we'll see if that fixed the leak or if there is a leak in the plumbing.

Response from business owner

Love that we were able to get you going so quickly!

via Google
Paul Reamon
Paul Reamon

Amanda and Brian were very helpful in selecting my new hottub. I would recommend Water by Design for all your hot tub needs.

Response from business owner

Thanks for sharing this!

via Google
Gray Nash
Gray Nash

great work. very knowledgeable and professional. would definitely call again

Response from business owner

Appreciate this so much!

via Google
Rudy Damron
Rudy Damron

Excellent service and thank you

Response from business owner

Thanks for your review

via Google
Andrew Bosko
Andrew Bosko

Billy Downs always does an amazing job for us whenever we need our Spa serviced.

Response from business owner

Thanks so much, we will let Billy know!

via Google
John Riley
John Riley

Gian came out today and was very professional new what he was talking about and found the issue that I had we were able to get the parts ordered and got set up to come back and finish the job when the parts arrive would definitely recommend…

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Betsy East
Betsy East

These guys are great. Very knowledgeable and helpful.

via Google
Brett Pace
Brett Pace

Had a very nice visit, Amanda. Was knowledgeable and very helpful and friendly. Also a nice selection

via Google
Just Tori
Just Tori

Technicians were timely and knowledgeable

via Google
Chuck Coggin
Chuck Coggin

Notified via text including photo of repair person coming off the time of anticipated arrival. Professional and solved issue without having to return.

via Google
Scott Armstrong
Scott Armstrong

The whole staff genuinely wanted to solve the rather strange issues I was having with my tub. It was very much appreciated. They will always be my Hot Tub partner.

via Google
Jonathan Ayers
Jonathan Ayers

Nick did a great job! Very pleased with my purchase.

via Google
Amanda Fitzgerald
Amanda Fitzgerald

My husband and I had the best experience purchasing our hot tub from Water By Design. Amanda walked us through the entire purchase and quickly responded to all questions. The men who delivered our tub were all extremely helpful and offered …

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Christy Watkins
Christy Watkins

Very professional and came in a timely manner. The technician was able to fix my hot tub right up!

via Google
Donna Kleene
Donna Kleene

This is THE place to purchase your hot tub, buy your supplies and get informed about them.

I have purchased several from them over the years and they are great.

There is no pressure when you are just looking and great information on when …

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Ron VanWynsberg
Ron VanWynsberg

I'm thrilled with my hot tub. Big thanks to the crew that delivered and installed it.

via Google
Derick Duffy
Derick Duffy

Recommend highly! They have been great from the start. Most recently we lost power over Christmas and couldn’t keep hot tub running. It was below zero for 5 days. The tub is insulated very well but but the heater froze and busted. They …

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Mike Earl
Mike Earl

It took a lot of manpower to get the tub from our driveway around the house and into our downstairs. The men accomplished the task and the tub is now in the house. They did the initial set up and left the rest to me. I’ll follow up with the…

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Susan Braud
Susan Braud

Billy Downs was on time, efficient, and very friendly. I would recommend him for any and all hot tub repairs!

via Google
Megan Eagen
Megan Eagen

Water By Design sent their service technician, Billy Downs, out to fix the heating problem with our hot tub. He was polite, efficient and quick to diagnose the problem. The circuit breaker for the heater had tripped and not been reset. …

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Russell Nixon
Russell Nixon

Needed a jacuzzi moved quickly. They dis a great job and took care in the move to not damage our used tube. Highly reccomend them.

via Google
Libby Legg
Libby Legg

Our hot tub wasn't purchased locally, so the replacement heater had to be located first. Quick work, love the text service appointment updates and confirmations.

via Google
Eddie Worth
Eddie Worth

Fantastic organization to work with

via Google
wilson lippett
wilson lippett

Bill was very professional and thorough. He answered all our questions to our satisfaction.

via Google
Anne Marie Caylor
Anne Marie Caylor

Very personable and seemed to care about trying to find a reasonable fix for my hot-tub. Thank you

via Google
Mary Jane Collie
Mary Jane Collie

Very good service! Billy is very professional and good at explaining all options. Highly recommend

via Google
Gregory Shaw
Gregory Shaw

Excellent service. Very knowledgeable and helpful

via Google
Paul R
Paul R

Great Visit! Very informative! Come back to visit anytime!

Yolan Williams
Yolan Williams

Mark delivered the last component that was back ordered. It looks great and we are enjoying the hot tub spa.

via Google
george hindman
george hindman

Scheduled service for a hot tub. The whole experience was great, from the initial call to the technician at the house. On time and very knowledgeable.

via Google
Ken Lambert
Ken Lambert

Billy the technician was prompt, courteous, and very effective. He not only solved my tub’s problem but educated me on how to prevent it from happening again. Now enjoying my tub once more!

via Google
DREW KAPPLER
DREW KAPPLER

Billy was great!! Very easy to work with and answered all my questions. I would highly recommend Water by Design.

via Google
Christopher P
Christopher P

Just here to leave a message of thanks, and to share a story with the tech that helped me out last week.…

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Martha Gold
Martha Gold

Best supplier of swim spas, Finnish Saunas and massage chairs! I have all three! White glove delivery and customer service! Nice to have everything at home to manage my severe arthritis! Any other great day for me! Massage,swim and sauna, …

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Kenny Kanode
Kenny Kanode

This is the only company in years that I have dealt with that actually does what they say. Arrived on site with the parts they needed to repair our 20 year old hot tub. Very refreshing.

Response from business owner

Thanks for leaving a review! We always want to know what we've done right so we can continue to provide excellent service for our customers!

via Google
Steve Shockley
Steve Shockley

Fast service. Technician IBilly Downs) very knowlegable and personable. Pleasure doing business with Water by Design.

Response from business owner

This review made our day! We hope we get the chance to assist you again in the future!

via Google
Tynana Lunsford (StudioTyn)
Tynana Lunsford (StudioTyn)

Wow! It's been a great experience with Water by Design. From the sale to the installation, these guys know what they're doing. I will definitely buy from them again.

Response from business owner

We give referral bonuses if you bring back a friend!

via Google
CarrieandRay Hunnicutt
CarrieandRay Hunnicutt

We ordered from another local company (Waterworks) and after being jerked around for over a month, we were told they would only deliver a hot tub to us in the street at our driveway. Water by Design made us feel like they wanted our …

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Response from business owner

Thanks for leaving a review! We always want to know what we've done right so we can continue to provide excellent service for our customers. We hope to see you again in the future for all of your hot tub needs.

via Google
Kimberly Radford
Kimberly Radford

Water By Design – Roanoke Team – was absolutely fantastic. From the time we visited Bryan in the showroom to the installation of our hot tub, customer service and communication efforts have been outstanding. I highly recommend them!

Response from business owner

Thank you for your review. We appreciate Bryan and are glad you did, too! The team here at Lifestyles Hot Tubs loves to hear such good feedback. We look forward to serving you again in the future. Sign up for our newsletter to hear about our events and promotions!

via Google
sarah wilson
sarah wilson

The most knowledgeable and efficient Spa service in the area after experiencing the competition. Bill Downs is a professional tech that willingly keeps you informed of what is needed to keep your spa operating correctly.

Response from business owner

Thank you!!!

via Google
Mike G
Mike G

They were polite, quick and a job well done. I have highly recommended Water by Design to my neighbors and friends.

George Mallory
George Mallory

Thank you for all your great staff for making our experience amazing. We look forward to using it for years to come!!

Response from business owner

Thank you George!

via Google
anthony e
anthony e

Hey just wanted to say that I love my new hot tub that I got from water by design Alex was my sales person and he was absolutely wonderful to work with He went far and beyond to make everything good and was very helpfull thank you guys and…

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Response from business owner

Thank you for the kind words!

via Google
Beth Giganti
Beth Giganti

The service by Water By Design was excellent it was quick and efficient thank you

Response from business owner

Thank you so much!

via Google
Paul Tyler W
Paul Tyler W

Paul arrived promptly and conducted the site inspection thoroughly, and is obviously a highly knowledgeable professional. Also very friendly and easy to talk to about issues and questions. Have high confidence delivery and installation …

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Nate Keller
Nate Keller

Very good and honest service. Highly recommend

Response from business owner

Thank you

via Google
Joel Dechant
Joel Dechant

Hey Paul! I just wanted to take a moment to say thank you for the level of customer service that you and Waters By Design provide consistently. I was in the store today just getting supplies and had yet another wonderful interaction with …

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Steve Burnette
Steve Burnette

Sales/site review and delivery/setup was done professionally and at the time as agreed. A pleasant experience all around. I have already recommended this company to friends that are in the market.

Response from business owner

Thanks for this review!

via Google
Jeff Rainey
Jeff Rainey

The entire experience from start to finish was attentive, educational, and professional.. Communication between all stages has been direct and well documented.. It’s been a pleasure working with these folks! I’ve owned three of these spas …

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Teresa Moore
Teresa Moore

I love my endless pool!

Response from business owner

Enjoy your EP

via Google
Gary
Gary

Christmas greetings, one and all! I just wanted to write a note to tell you again how much my wife and I have enjoyed our Vanguard spa, especially after a long run or a hard workout. Our experience with your store has been first-rate from …

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Joel Dechant
Joel Dechant

The team at Water by Design is absolutely amazing. From the ordering process to the delivery team, these folks ensure that you are satisfied and that everything is just right. Paul goes above and beyond to provide a level of customer …

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Response from business owner

The feeling is mutual. We think the world of you Joel!

via Google
JIM T
JIM T

Everything went smoothly and we are enjoying our new hot tub. Thank you...

Kristen McLennan
Kristen McLennan

Amazing experience with every staff member we interacted with and worked with at Water by Design in Forest and Roanoke, VA stores! They made the buying, installing and education of our new Hot Springs hot tub so easy and stress-free!

Response from business owner

Thank you so much for leaving us a review!

via Google
Roni Niblett
Roni Niblett

Great place to get your hot tub, on time and very friendly, customer service great. My new tub is working great.

via Facebook
Mike Tilley
Mike Tilley

Friendly people who want your business and do what they say they will do.

Each appointment that was made the people where on time and got the job done in a professional manner.

via Facebook
Tom Thompson
Tom Thompson

Great job fixing my leak.

Response from business owner

You're welcome!

via Google
Patty Simmons Harrell
Patty Simmons Harrell

Very friendly staff. We had a great experience with Water By Design, from the initial visit to choose our hot tub, to having it installed. They were very helpful and experienced. The installers were very knowledgeable and worked quickly …

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via Facebook
David Lee Ferguson
David Lee Ferguson

Not to mention the quality of the HotSpring name, very pleased with the installation and professional services they provide. Ron Deaver of Dever Electric handled the electrical part of the installation. Very user friendly and job well done…

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Theresa Griffith
Theresa Griffith

You will not find a more helpful, friendly, professional group of people than those at Water By Design. They are always ready to answer any questions no matter how small. We’ve had our hot tub for almost a year and being as it’s our …

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via Facebook
Kate Metz
Kate Metz

We have had a great experience buying our first hot tub from Water by Design. The staff have been professional, honest, and extremely helpful. We are thrilled with our new hot tub and are using it every day. I would highly recommend Water …

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Casey O'Connor Spagnolo
Casey O'Connor Spagnolo

This business stands by their products which is most important for our purchases. They are always available for calls, questions and concerns. Recommend to anyone!

Response from business owner

Thank you so much!

via Google
Jennifer Thomason
Jennifer Thomason

Easiest purchase ever made! The guys there are so helpful and an absolute pleasure to deal with. The delivery crew was amazingly fast, polite, and made sure we understood everything before they left. Highly recommend for people in this area…

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Chris W Carr
Chris W Carr

Great team of people right here. Great service. Bought my tub about 6 years ago, had NO issues with it until now. Water By Design team, came out checked it out, determined the issue. Had to order parts, they got them quick and installed …

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Jacob Oliver
Jacob Oliver

great service. I was against getting a hot tub at first but now that I have it. I have enjoyed every minute of it. so good to relieve stress. I highly recommend it

via Facebook
Bob Lanyon
Bob Lanyon

Outstanding. Paul Jr is great to work with and very knowledgeable. I would highly recommend them to anyone looking to buy a hot tub..

Response from business owner

Thanks bob!

via Google
Daniel Clark
Daniel Clark

Great company. We dealt with Paul Sr. and Paul Jr. Both are knowledgeable and helpful. It was a great experience for my wife and I purchasing our first new to us hot tub. They made sure everything was taken care of and we were happy. Mark …

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Response from business owner

Thank you so much for the king review!

via Facebook
Daniel Clark
Daniel Clark

Water By Design has been great. My wife and I stopped by the Forest location one Saturday a few months back to just look at hot tubs and prices. We met Paul and he showed us around. When we left we told Paul if we bought it would be in a …

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Response from business owner

Thank you for this!

via Google
Vicki Thomas
Vicki Thomas

My hot tub was fixed within the hour of visiting the store. My next tub will be from here!

Response from business owner

Look forward to it!

via Google
Gary Brien
Gary Brien

Pleased with service and responsiveness. Was disappointed no discount or incentive offered as I'm in process of replacing my hot tub. Could simply throw in 1st year salt supply

via Facebook
Jenny Nelson
Jenny Nelson

Excellent great service

Response from business owner

This means the world! Thank you.

via Google
Gary James
Gary James

Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…

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Morgan Meyhem Wilburn
Morgan Meyhem Wilburn

Water By Design is an awesome company. The service is attentive, the products are above and beyond expectations. I can’t recommend them enough. Thank you for all the amazing service!

via Facebook
Brooke Crouch
Brooke Crouch

We just had our hot tub delivered last week and we couldn’t be happier. We had great service from everyone, Robin and Mark were great to work with. We would definitely recommend Water By Design.

via Facebook
Kent Gebetsberger
Kent Gebetsberger

Paul at Water by Design was a true professional when helping us decide which Endless Pool SwimSpa was best for us. There is no pushy sales tactics; they listen to your wants and needs then present you with options that best fit what you …

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Response from business owner

Kent, We were so happy to help. What you are doing with the spa is so amazing. Special people, Thanks for choosing us. We look forward to helping anytime.

via Google
Michelle Lynn Mason
Michelle Lynn Mason

Thank you to Robbin for all the help selecting my new hot tub. Always friendly and quick to respond to all my questions.

via Facebook
Mark DeWeese
Mark DeWeese

I purchased a Caldera spa in July 2018. I couldn't be happier with the spa or the service I've received from the company. I have no hesitation recommending Water by Design.

via Facebook
Judy Christine Bourque Longobardi
Judy Christine Bourque Longobardi

What a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …

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Leah Jones
Leah Jones

Excellent customer service and set up! My husband and I worked with Robbin to get the tub that best suits our needs. We've had it for about a month now and are in love with it. Thanks for such an awesome experience!

Response from business owner

It was so nice to meet you guys. Thank you share sharing. Happy Hot Tubbing!

via Google
Zach Jones
Zach Jones

Great customer service and very easy to work with. Robbin listened to what our needs were and pointed us in the right direction of what tub would fit our preferences! Delivery was prompt and professional. Glad to have a good local company …

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Response from business owner

Thank you for posting and taking the time. We look forward to helping if the time comes. thanks again.

via Google
Tammy C
Tammy C

We finally decided to buy a hot tub spa and we chose Water By design because we heard great things about them and it was all true. They are so friendly and dedicated to their customers. Our hot tub was delivered on February 26th and …

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Response from business owner

Thank you so much for those kind words. So happy you are enjoying the spa. We are here for you guys if you need anything in the future!

via Google
Tom Mullinax
Tom Mullinax

Our experience couldn't have been easier. Excellent selection advice, friendly delivery staff, knowledgeable electrical hookups. A fair price for an excellent product. I'd recommend to anyone. Thanks Guys.

via Facebook
Becca Parrish
Becca Parrish

Paul Sr. & Paul Jr. from Water by Design are #1 in what they do. Truly! These guys will take care of you. Highly highly recommend ! Couldn't be happier with our new hot springs tub! Thanks guys!

via Facebook
Molly Henschel
Molly Henschel

We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …

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via Facebook
Richard C. Hall
Richard C. Hall

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

via Facebook
Jim Shockley
Jim Shockley

Installed an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …

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via Facebook
Annie Shepheard
Annie Shepheard

The good people here truly take the stress out of your hot tub repair. Even though the tub I have now was not purchased from Water By Design, you can bet my next one will be. Today these guys made a customer for life out of me.

via Facebook
Corey E Knight
Corey E Knight

Paul and family made this a great experience from start to finish. Our only regret is not getting hot tub from them before now.

via Facebook
Steve Bollerman
Steve Bollerman

Paul and team treat their customers like family (and i mean that in a good way)! No high pressure sales tactics, honest and ethical. We had a great experience dealing with them and are enjoying our spa!

via Facebook
Cindy Varnado
Cindy Varnado

We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …

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Heather Hawkins Terrell
Heather Hawkins Terrell

We are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …

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via Facebook
Braden Smith
Braden Smith

Highly approachable and knowledgable about their craft. Any time I had a question they were there to help.

via Facebook
Matt Allen
Matt Allen

Great group of guys! Definitely a wonderful place to go and good customer service.

via Facebook
Donald Wray
Donald Wray

Every time i have come in the guys have answered my questions . Recently they went out of their way to get me a new GFI cord for our spa. They went to warehouse and i was able to get it on Christmas eve. Thank you so much!

via Facebook

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