Brendan was it extraordinarily helpful in explaining models of the Hot Springs hot tubs, the features of each, and answering my questions. Great experience!

We had a great experience at Water by Design with selecting and purchasing a sauna. Amanda was great to work with and was very knowledgeable. She provided detailed information about the different sauna models and helped us choose the one …

Michael was amazing. Patient, explained things in detail.

Amanda was absolutely wonderful! She showed genuine care, was professional from start to finish, and took the time to really listen to what I needed. It’s clear she’s dedicated to making sure customers feel heard and valued. Highly …

We had the best experience with Amanda when we were shopping for our spa! She was extremely knowledgeable and answered all of our questions

We purchased a hot tub from them weeks ago for our patio and we’re so pleased with the service and the product, everything went smoothly from purchased to delivery. The store manager Amanda was great. She gave us a really good deal and …

Amanda has been such a pleasure to work with! Incredibly knowledgeable and always ready to help. Be sure to ask for her when you go visit!

We had an excellent experience working with Amanda on purchasing a Hot Springs hot tub. We had been in contact for over a year looking for the perfect tub, price point, and timing for our family. Amanda went out of her way to provide …

Mike did a great job for us today.

Great service from the valet team. Michael came to assist us with a tub that was making me scratch my head. He provided clarity on each of my questions and walked me through necessary steps for taking care of it in the future. Highly …

Great service.

Excellent job with cleaning of tub. Very professional and the tub looks great!

We will have this service performed every year.

Amanda was courteous , knowledgeable, and provided insights and comparisons. No pressure to buy. Very pleasant buying experience.

Love that they text when coming & include picture – very courteous and efficient

So glad you came in a few days not weeks before the cold weather! And educating me more about hot tub maintenance 😊

Expensive, but good results.

We recently purchased a Hot Springs Salt Water Hot Tub From Water By Design. The entire process, start to finish, was professional and personal. Starting with our salesperson, Amanda, who explained the new features that didn't exist when we…

We recently purchased a Hot Springs Salt Water Hot Tub From Water By Design. The entire process, start to finish was professional and personal. Starting with our salesperson, Amanda, who explained the new features that didn't exist when we …

We had a great experience here with selecting and purchasing a hot tub. Amanda was great to work with and was very knowledgeable, helpful, and not pushy at all. The delivery and set-up went smoothly. The guys explained everything well and …

I have only bought the hot tub, but the whole process was great. I appreciate Amanda’s attention and patience and knowledge suggestions as I tried to decide on which hot tub to buy. I can’t wait to get my hot tub in eight weeks! I’m sure it…

Michael was amazing.best customer service.

From purchasing with Amanda, the gentleman that called to schedule our delivery, and the wonderful group of men that delivered the hot tub... all wonderful to work with. Polite and knowledgeable able. They handled us and the hot tub with …

They did a wonderful job moving our hot tub from our deck on to our new patio. We bought our hot tub from them more than 12 years ago and have never had a problem with our HotSprings tub.

I had the best experience at Waters By Design! Katrina was so patient and kind! She made sure I found the right hot tub for me! I love to support local especially since I have my own business in town! Shop local support local! Come here for…

Michael was so helpful when we opened a new to us tub. He answered all our questions, and was very professional. We look forward to working with them in the future.

Amanda was very professional & answered all our questions.

We have appreciated almost 20 years of patronizing Water by Design. They do what they say they will do, at the time they say they will do it, and at the price you agreed to. They are clear, reliable, and professional.

The service we have …

Water by Design drove over 3 hours to (1) initially deliver my hot tub and sauna and (2) move the hot tub and sauna a number of years later when we moved to another house. Our products still work just as well as the day that we got them …

Michael came to our Smith Mountain Lake house today to teach us how to maintain the hot tub. He was thorough and personable! Highly recommend!

Received all the information I needed to maintain the spa. Rep was knowledgeable, courteous, thoroughly explained the steps and answered all of my questions. Excellent service.

Excellent service and follow-up by Bryan and Michael. This is the second Hot Spring Spa I have purchased from Water by Design. Highly recommended.

Billy Downs was great. Check everything out he was able to get my hot back working. Replace a broken part and explain everything that needed to be done. Very helpful. Wish everyone was as good as Billy Downs . You are lucky to have some one…

Prompt, friendly, and efficient. Tightened loose fittings and now in the coming days we'll see if that fixed the leak or if there is a leak in the plumbing.

Amanda and Brian were very helpful in selecting my new hottub. I would recommend Water by Design for all your hot tub needs.

great work. very knowledgeable and professional. would definitely call again

Excellent service and thank you

Billy Downs always does an amazing job for us whenever we need our Spa serviced.

Gian came out today and was very professional new what he was talking about and found the issue that I had we were able to get the parts ordered and got set up to come back and finish the job when the parts arrive would definitely recommend…

These guys are great. Very knowledgeable and helpful.

Had a very nice visit, Amanda. Was knowledgeable and very helpful and friendly. Also a nice selection

Technicians were timely and knowledgeable

Notified via text including photo of repair person coming off the time of anticipated arrival. Professional and solved issue without having to return.

The whole staff genuinely wanted to solve the rather strange issues I was having with my tub. It was very much appreciated. They will always be my Hot Tub partner.

Nick did a great job! Very pleased with my purchase.

My husband and I had the best experience purchasing our hot tub from Water By Design. Amanda walked us through the entire purchase and quickly responded to all questions. The men who delivered our tub were all extremely helpful and offered …

Very professional and came in a timely manner. The technician was able to fix my hot tub right up!

This is THE place to purchase your hot tub, buy your supplies and get informed about them.

I have purchased several from them over the years and they are great.

There is no pressure when you are just looking and great information on when …

I'm thrilled with my hot tub. Big thanks to the crew that delivered and installed it.

Recommend highly! They have been great from the start. Most recently we lost power over Christmas and couldn’t keep hot tub running. It was below zero for 5 days. The tub is insulated very well but but the heater froze and busted. They …

It took a lot of manpower to get the tub from our driveway around the house and into our downstairs. The men accomplished the task and the tub is now in the house. They did the initial set up and left the rest to me. I’ll follow up with the…

Billy Downs was on time, efficient, and very friendly. I would recommend him for any and all hot tub repairs!

Water By Design sent their service technician, Billy Downs, out to fix the heating problem with our hot tub. He was polite, efficient and quick to diagnose the problem. The circuit breaker for the heater had tripped and not been reset. …

Needed a jacuzzi moved quickly. They dis a great job and took care in the move to not damage our used tube. Highly reccomend them.

Our hot tub wasn't purchased locally, so the replacement heater had to be located first. Quick work, love the text service appointment updates and confirmations.

Fantastic organization to work with

Bill was very professional and thorough. He answered all our questions to our satisfaction.

Very personable and seemed to care about trying to find a reasonable fix for my hot-tub. Thank you

Very good service! Billy is very professional and good at explaining all options. Highly recommend

Excellent service. Very knowledgeable and helpful

Great Visit! Very informative! Come back to visit anytime!

Mark delivered the last component that was back ordered. It looks great and we are enjoying the hot tub spa.

Scheduled service for a hot tub. The whole experience was great, from the initial call to the technician at the house. On time and very knowledgeable.

Billy the technician was prompt, courteous, and very effective. He not only solved my tub’s problem but educated me on how to prevent it from happening again. Now enjoying my tub once more!

Billy was great!! Very easy to work with and answered all my questions. I would highly recommend Water by Design.

Just here to leave a message of thanks, and to share a story with the tech that helped me out last week.…

Best supplier of swim spas, Finnish Saunas and massage chairs! I have all three! White glove delivery and customer service! Nice to have everything at home to manage my severe arthritis! Any other great day for me! Massage,swim and sauna, …

This is the only company in years that I have dealt with that actually does what they say. Arrived on site with the parts they needed to repair our 20 year old hot tub. Very refreshing.

Fast service. Technician IBilly Downs) very knowlegable and personable. Pleasure doing business with Water by Design.

Wow! It's been a great experience with Water by Design. From the sale to the installation, these guys know what they're doing. I will definitely buy from them again.

We ordered from another local company (Waterworks) and after being jerked around for over a month, we were told they would only deliver a hot tub to us in the street at our driveway. Water by Design made us feel like they wanted our …

Water By Design – Roanoke Team – was absolutely fantastic. From the time we visited Bryan in the showroom to the installation of our hot tub, customer service and communication efforts have been outstanding. I highly recommend them!

The most knowledgeable and efficient Spa service in the area after experiencing the competition. Bill Downs is a professional tech that willingly keeps you informed of what is needed to keep your spa operating correctly.

They were polite, quick and a job well done. I have highly recommended Water by Design to my neighbors and friends.

Thank you for all your great staff for making our experience amazing. We look forward to using it for years to come!!

Hey just wanted to say that I love my new hot tub that I got from water by design Alex was my sales person and he was absolutely wonderful to work with He went far and beyond to make everything good and was very helpfull thank you guys and…

The service by Water By Design was excellent it was quick and efficient thank you

Paul arrived promptly and conducted the site inspection thoroughly, and is obviously a highly knowledgeable professional. Also very friendly and easy to talk to about issues and questions. Have high confidence delivery and installation …

Very good and honest service. Highly recommend

Hey Paul! I just wanted to take a moment to say thank you for the level of customer service that you and Waters By Design provide consistently. I was in the store today just getting supplies and had yet another wonderful interaction with …

Sales/site review and delivery/setup was done professionally and at the time as agreed. A pleasant experience all around. I have already recommended this company to friends that are in the market.

The entire experience from start to finish was attentive, educational, and professional.. Communication between all stages has been direct and well documented.. It’s been a pleasure working with these folks! I’ve owned three of these spas …

I love my endless pool!

Christmas greetings, one and all! I just wanted to write a note to tell you again how much my wife and I have enjoyed our Vanguard spa, especially after a long run or a hard workout. Our experience with your store has been first-rate from …

The team at Water by Design is absolutely amazing. From the ordering process to the delivery team, these folks ensure that you are satisfied and that everything is just right. Paul goes above and beyond to provide a level of customer …

Everything went smoothly and we are enjoying our new hot tub. Thank you...

Amazing experience with every staff member we interacted with and worked with at Water by Design in Forest and Roanoke, VA stores! They made the buying, installing and education of our new Hot Springs hot tub so easy and stress-free!

Great place to get your hot tub, on time and very friendly, customer service great. My new tub is working great.

Friendly people who want your business and do what they say they will do.

Each appointment that was made the people where on time and got the job done in a professional manner.

Great job fixing my leak.

Very friendly staff. We had a great experience with Water By Design, from the initial visit to choose our hot tub, to having it installed. They were very helpful and experienced. The installers were very knowledgeable and worked quickly …

Not to mention the quality of the HotSpring name, very pleased with the installation and professional services they provide. Ron Deaver of Dever Electric handled the electrical part of the installation. Very user friendly and job well done…

You will not find a more helpful, friendly, professional group of people than those at Water By Design. They are always ready to answer any questions no matter how small. We’ve had our hot tub for almost a year and being as it’s our …

We have had a great experience buying our first hot tub from Water by Design. The staff have been professional, honest, and extremely helpful. We are thrilled with our new hot tub and are using it every day. I would highly recommend Water …

This business stands by their products which is most important for our purchases. They are always available for calls, questions and concerns. Recommend to anyone!

Great team of people right here. Great service. Bought my tub about 6 years ago, had NO issues with it until now. Water By Design team, came out checked it out, determined the issue. Had to order parts, they got them quick and installed …

great service. I was against getting a hot tub at first but now that I have it. I have enjoyed every minute of it. so good to relieve stress. I highly recommend it

Outstanding. Paul Jr is great to work with and very knowledgeable. I would highly recommend them to anyone looking to buy a hot tub..

Great company. We dealt with Paul Sr. and Paul Jr. Both are knowledgeable and helpful. It was a great experience for my wife and I purchasing our first new to us hot tub. They made sure everything was taken care of and we were happy. Mark …

Water By Design has been great. My wife and I stopped by the Forest location one Saturday a few months back to just look at hot tubs and prices. We met Paul and he showed us around. When we left we told Paul if we bought it would be in a …

My hot tub was fixed within the hour of visiting the store. My next tub will be from here!