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Hot Tubs
- SHOP BY BRAND
  - SHOP BY BRANDHot Spring^® Spas
  - Caldera^® Spas
  - Covana Covers
  - Smartop Covers
- SHOP BY SIZE
  - SHOP BY SIZE1-3 Seats
  - 4-5 Seats
  - 6-8+ Seats
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  - SHOP BY PRICE$$$$$
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- MORE ON HOT TUBS
  - MORE ON HOT TUBSAccessories
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  - Buyer’s Guides
  - Pre-Delivery Form
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Swim Spas
- Shop By Brand
  - Shop By BrandEndless Pools^®
  - Modular Collection
- SHOP BY SIZE
  - SHOP BY SIZE12′
  - 15′
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  - 20′
- MORE ON SWIM SPAS
  - MORE ON SWIM SPASLearning Center
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  - Aquatic Fitness
Saunas
- SHOP BY BRAND
  - SHOP BY BRANDLeisurecraft
  - Tylo Saunas
- SHOP BY TYPE
  - SHOP BY TYPECanadian Timber Collection
  - Dundalk Collection
  - Pure Cube Collection
  - Traditional
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  - Outdoor
- OTHER
Grills
- SHOP BY BRAND
  - SHOP BY BRANDAlfresco Grills
  - Coyote Outdoor Living
- SHOP BY SERIES
- OTHER
  - OTHERCoyote Refrigeration
  - Coyote Storage & Trash
Cold Plunges
- Cold PlungesVigor Cold Plunge
- Emerge Cold Plunge
Services
- PLANNING
  - PLANNINGAuto-Ship Program
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  - Pricing
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  - Special Financing
- MAINTENANCE & REPAIRS
  - MAINTENANCE & REPAIRSValet Service
  - Hot Tub Service & Repair
  - Delivery and Moving
  - Replacement Covers
  - Hot Tub Trade-Ins
Specials

CALL 1-800-230-8270

Request Pricing
E-Store
- E-StoreView Cart
Contact Us
- Contact UsAbout Us
- Reviews
- Blog

Hot Tubs
- SHOP BY BRAND
  - SHOP BY BRANDHot Spring^® Spas
  - Caldera^® Spas
  - Covana Covers
  - Smartop Covers
- SHOP BY SIZE
  - SHOP BY SIZE1-3 Seats
  - 4-5 Seats
  - 6-8+ Seats
- SHOP BY PRICE
  - SHOP BY PRICE$$$$$
  - $$$$
  - $$$
  - $$
- MORE ON HOT TUBS
  - MORE ON HOT TUBSAccessories
  - Covers
  - Spa School
  - Water Care
  - Learning Center
  - Hot Spring Spas Hot Tubs 101
  - Buyer’s Guides
  - Pre-Delivery Form
  - Pre-Delivery Instructions
  - Owner’s Manuals
  - Warranties
Swim Spas
- Shop By Brand
  - Shop By BrandEndless Pools^®
  - Modular Collection
- SHOP BY SIZE
  - SHOP BY SIZE12′
  - 15′
  - 17′
  - 20′
- MORE ON SWIM SPAS
  - MORE ON SWIM SPASLearning Center
  - Endless™ Pools Accessories
  - Aquatic Fitness
Saunas
- SHOP BY BRAND
  - SHOP BY BRANDLeisurecraft
  - Tylo Saunas
- SHOP BY TYPE
  - SHOP BY TYPECanadian Timber Collection
  - Dundalk Collection
  - Pure Cube Collection
  - Traditional
  - Infrared
  - Hybrid
  - Outdoor
- OTHER
Grills
- SHOP BY BRAND
  - SHOP BY BRANDAlfresco Grills
  - Coyote Outdoor Living
- SHOP BY SERIES
- OTHER
  - OTHERCoyote Refrigeration
  - Coyote Storage & Trash
Cold Plunges
- Cold PlungesVigor Cold Plunge
- Emerge Cold Plunge
Services
- PLANNING
  - PLANNINGAuto-Ship Program
  - Spa School
  - Pricing
  - Backyard Consultation
  - Special Financing
- MAINTENANCE & REPAIRS
  - MAINTENANCE & REPAIRSValet Service
  - Hot Tub Service & Repair
  - Delivery and Moving
  - Replacement Covers
  - Hot Tub Trade-Ins
Specials

Pre-Delivery Form

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Page URL

Please take a few moments to fill out the Pre-Delivery Form

First Name(Required)

Last Name(Required)

Address(Required)

Street Address Address Line 2 City State ZIP Code

Email(Required)

Phone(Required)

Which store did you purchase from?(Required)

Which product did you purchase?(Required)

Make/Model/Color(s)

Will we be removing an existing hot tub, swim spa, or sauna?(Required)

Yes

No

What is the brand, model, or dimensions of the existing unit?(Required)

What is the best day(s) of the week to schedule your delivery? (Mark all that apply)(Required)

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Please note that while we do our best to accommodate our customer's schedules, we cannot guarantee availability of all dates. Operations will contact you to discuss.

Please take a moment to walk the path that our installation crew will take when they deliver your new product. Make note of anything that may be an obstacle during delivery. Please check all that apply.(Required)

We are unable to deliver spas up flights of stairs. 2nd story or higher decks generally require a crane service. Please note that failure to disclose obstructions or obstacles could result in rescheduled and delayed delivery. We ask that if you have any obstacles to delivery that you include photos.

Air Conditioner

Gas/Electric/Water Meter

Gate (please include measurements below)

Hill or Incline (please include lengths of hills below)

Low-Hanging Eaves

Stairs or Steps (please include number of steps below)

Deck

Other (please describe in detail below)

None of the Above

Please describe any obstacles to delivery (gate measurements, number of steps, etc.)(Required)

Please include images of any obstacles to delivery.(Required)

Drop files here or

Max. file size: 512 MB.

Where should we park our delivery vehicle?

Looking from the street, which side of the home will we go around?

On what type of surface will the product travel over when delivered?(Required)

Please include photos of the surface below.(Required)

Drop files here or

Max. file size: 512 MB.

On which type of surface is your product to be installed?(Required)

For Decks - Please list height and if railing will be removed(Required)

Please submit pictures

Drop files here or

Max. file size: 512 MB.

What is the approximate distance from parking to installation site?(Required)

Will a crane be necessary? (Crane Services are not included in delivery)(Required)

Yes

No

If known, which crane company will you use?

We are not licensed to perform any type of electrical work. This includes, but is not limited to, running wires or conduit, installing GFCI breakers or breaker boxes, and installing electrical connection to the unit. By selecting "Yes, I Agree," you state that you understand and agree to these terms.(Required)

Yes, I agree

No, I disagree

Is there an electrical conduit sticking up in the spa delivery area? If so what is the location?(Required)

Will the hot tub be hooked up 220 or 110?(Required)

If known, who will perform your electrical work?

Is there anything else you feel we should know?

The delivery service does NOT include the shimming or leveling of your spa/hot tub. It is the customer's responsibility to have the surface prepared for delivery.(Required)

I agree.

The delivery service does NOT include the removal of gates or fences. If necessary, it is the customer's responsibility to have this done prior to delivery. (If the gate or fence is not passable upon arrival and we have to wait or make a return trip, additional charges will apply.)(Required)

I agree.

If we are removing an existing spa, please make sure to have the unit drained and disconnected prior to our arrival. Hourly fee minimum of $90 per crew member on site, will be charged as applicable.(Required)

I agree.

The delivery service does not include significant alterations to landscaping (removal or relocation of large rocks or boulders, removal of shrubs, removal of trees, etc.). It is the customer's responsibility to have a path cleared prior to delivery. (If the pathway is not cleared upon arrival and we have to wait or make a return trip, additional charges will apply.)(Required)

I agree.

Generally we place spas upright on a plastic sled and slide spa into place. It's very important to walk the path for delivery and make sure there is ample space above and thru gates and steps. General rule of thumb is 8' above and 40" wide. Delivery includes placing spa in position and installing accessories. The crew can answer basic questions for setting up and caring for your new spa. At this point your electrician will connect the spa (220 models) and with their approval you can begin to fill spa. Your owner's manual is a great source for product information and maintenance instructions. If you would like a full virtual start-up service performed by one of our hot tub experts, please call our office or your sales representative directly to schedule.(Required)

I agree.

I understand that Hot Tubs, Swim Spas, & Saunas, as well as all equipment used for delivery and installation are large and extremely heavy. I do hereby release Water by Design and all of its employees or affiliates, of any liability related to any damages that may be sustained to the above stated property; items to include, but are not limited to; fencing, flooring, doors, drywall or stairs.(Required)

I agree.

Is it ok to text delivery updates and notifications?(Required)

Yes, you can text me.

No, please do not text me

Thank you for taking the time to fill the form out. If your spa has been ordered please allow 4-6 weeks for us to receive. We will contact you once it arrives. If your spa is in stock please submit this form and contact Delivery Operations to schedule delivery. If you have any issues with completing the form, please do not hesitate to contact us.

I agree to all terms of delivery and installation disclosed in this form, and I assert that all information that I disclosed in this form is accurate to the best of my knowledge.(Required)

I agree.

I understand that my balance must be paid in full prior to scheduling.(Required)

I agree.

How can we help?

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Locations

Richmond

2503 Waco St

Richmond, VA 23294

M-F: 10:00 - 6:00
SAT: 10:00 - 3:00
SUN: Closed
Anytime By Appointment

Get Directions

Lynchburg

20569 Timberlake Rd

Lynchburg, VA 24502

M-F: 10:00 - 6:00
SAT: 10:00 - 3:00
SUN: Closed
Anytime By Appointment

Get Directions

Christiansburg

446 Peppers Ferry Road

Christiansburg, VA 24073

M-F: 10:00 - 6:00
SAT: 10:00 - 3:00
SUN: Closed
Anytime By Appointment

Get Directions

Roanoke

528 Shenandoah AVE NW

Roanoke, VA 24015

M-F: 10:00 - 6:00
SAT: 10:00 - 3:00
SUN: Closed

Get Directions

Charlottesville - Coming Soon!

1880 Rio Hill Center

Charlottesville, Va. 22901

Get Directions

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Hot Tubs
Swim Spas
Saunas
Grills
Cold Plunges
- Vigor Cold Plunge
- Emerge Cold Plunge
Services
- PLANNING
- MAINTENANCE & REPAIRS
Specials

Request Pricing
E-Store
- View Cart
Contact Us
- About Us
- Reviews
- Blog

CALL 1-800-230-8270

Richmond

2503 Waco St
Richmond, VA, 23294

M-F:: 10:00 - 6:00
SAT:: 10:00 - 3:00
SUN:: Closed
Anytime: By Appointment

(804) 256-3484 Open in Maps

Lynchburg

20569 Timberlake Rd
Lynchburg, VA, 24502

M-F:: 10:00 - 6:00
SAT:: 10:00 - 3:00
SUN:: Closed
Anytime: By Appointment

(434) 217-9007 Open in Maps

Christiansburg

446 Peppers Ferry Road
Christiansburg, VA, 24073

M-F:: 10:00 - 6:00
SAT:: 10:00 - 3:00
SUN:: Closed
Anytime: By Appointment

(540) 900-4638 Open in Maps

Roanoke

528 Shenandoah AVE NW
Roanoke, VA, 24015

M-F:: 10:00 - 6:00
SAT:: 10:00 - 3:00
SUN:: Closed

(540) 774-7727 Open in Maps

Charlottesville - Coming Soon!

1880 Rio Hill Center
Charlottesville, Va., 22901

Open in Maps

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