Reviews
Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…
read moreMy husband and I have been thinking about getting a hot tub for a couple years, but other things kept taking priority. Today, we came in just to look. Mark was incredibly knowledgeable about his products and was able to answer all our …
read moreWords can’t express how happy I am. I’ve been a customer for almost five years. I just purchased my second hot tub from them. It was time for an upgrade, never had any issues with the old one but I was ready for a bigger, and better tub…
read moreThis put a smile on my face. Thank you for your kind words!
Wow! I was so anxious about finding the perfect hot tub to fit our backyard remodel, and then I met Bryan. He welcomed us to sit in the tubs and fully explained all of the features. By the time I left the store I felt like I had found the …
read moreI am a 51 year old Landscape Contractor. Physical labor of past 30 years has taken its toll on me.
I did not believe in the therapeutic value of Hot Tubs. Paul Jr. told me I needed to take a test drive.
After a couple years of seeing them…
read moreIt was a long process and I asked a lot of questions....Robbin was very patient with me and answered or found answers for all my questions.....the delivery was early and Leo did a great job placing tub and explaining the operation of the …
read moreWhat a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …
read moreMt wife and I met with Paul (Sr.) about what we wanted. Very nice individual. He came out to our house, looked at what we wanted to install and we met back up at his store to finalize some plans. We ordered the unit and it took a few …
read moreOur experience was great from purchase to delivery and start up. The sales staff was easy to deal with and was able to answer all of our questions and concerns.
The delivery was on time and the crew took time to explain everything. They …
read moreAmazing service! The staff was friendly, service was literally overnight! They were able to accommodate my busy schedule. Now I am able to relax in my spa, and I’m loving it! Thanks to all the great staff! Keep up the good work!
Thank you for those kind words. Enjoy your Martinique!!!!
Update-
I was contacted about a month after leaving this review by the owner who informed me that "I had fallen through the cracks" but wanted to make things right and came that same day to handle the residue and verify the color of the …
read moreMr. Simpkins, the steps that were brought out for you on delivery were purposely done. At the time we didn’t have your color in stock and were awaiting a new shipment from Caldera. In order to meet your delivery deadline we provided you with loaner steps so that you may use your spa while waiting for your steps to come in.
Your replacement panel was ordered the same day the spa was delivered, all of their panels are made to order, which may take longer, but it does give us a nicer end product since we don’t end up with warped panels that have been laying around a warehouse for months.
Your panel and steps were installed and delivered within two days of the panel being delivered to us.
There shouldn’t be any discrepancy in color, since both were ordered in brownstone color, and direct from the spa manufacturer.
If you have any issues please call the office, not personal cell phones. If you called the store, a work order gets started and you get put on the schedule. Not lost in the sea of text messages on a personal cell phone.
I assure you we are here to help you anytime you need us, if you please just call the store and speak to our service department it is expedite your process tremendously.
Paul,
Finally got to use the hot tub for first time last night. As you know, I made a significant investment to position the hot tub so that I could look out onto beautiful Smith Mountain Lake while soaking. What a waste of money! I’d …
read moreBrian, this is the reason we do it. We love hearing how life changing our products are. So happy with your happiness. Happy hot tubbing!
Thanks for a great Hot Tub! Bought at the Year End Sale, and it was just delivered this week. My wife and I are very happy. Staff was very knowledgable and helped go over our hot tub once it was hooked up by electrician. Would highly …
read moreHope it gives you and your wife years of enjoyment and wellness.
We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …
read moreEnjoy the sauna!
We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …
read moreInstalled an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …
read moreThank you Mr. Jim Shockley for the kind words! we are glad to see this working out so well for you!
This is a very nice place to shop for your spa! They offer some of the best brands in the business (Caldera,Hot Springs) as well as they are a very family oriented and non high pressure. They are great at assisting in picking out the best …
read more🤚 hot tub high five
We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …
read moreWe are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …
read moreI could not be more pleased with my spa. The equipment is high quality and the personal touch that Paul Madden, with Water by Design provides is second to none.
Frank Beamer – Virginia Tech Hokies Head Coach
We are very pleased with our choice of the Caldera Tahitian spa and we are happy that we made our purchase from Water By Design. Paul’s willingness to make a special visit to our home to describe the spas made by Caldera and to review the services provided by Water By Design ultimately resulted in our purchase of the Caldera spa over a high quality competing brand from a local dealer.
His review of the site helped us determine the orientation of the spa that gave us the best seating and viewing conditions. Our visit to the Water By Design show room confirmed our confidence that we would be dealing with a reliable firm that would stand behind the products they sell. The delivery and installation of the tub was done carefully and well by Paul and Paul Jr.
Warren & Jeannette Chace from Smith Mountain Lake, VA
Paul was really helpful and I appreciate all the time spent explaining the differences and features of the different models we were considering. I would recommend Water By Design to anyone who is contemplating a spa purchase.
Charlie Shelton from Cloverdale, VA
Water By Design was referred to me by Gary Duncan. He was very impressed. After my first contact with Paul, I was confused as to which spa to purchase and a worse problem of how to install in a limited area. Paul came by one afternoon and offered several options on locations for installation. He answered our questions and helped us select the best spa for our needs. Without his help, we would have probably either not gotten a spa due to our confusion, or bought the wrong one for our application and needs.
Harold Weikle from Salem, VA
Water By Design is a great company and I recommend them fully to everyone.
John Cook from Roanoke, VA
We are very pleased with our new hot tub. We appreciate Water By Design for their help and advice. We were glad to become acquainted with Paul and enjoyed our time with him.
Frank & Betty Evans from Wytheville, VA