Reviews

Very friendly staff. We had a great experience with Water By Design, from the initial visit to choose our hot tub, to having it installed. They were very helpful and experienced. The installers were very knowledgeable and worked quickly …

We are very pleased with our beautiful hot tub 😍. All of the staff at Water By Design were extremely helpful and courteous. The gentlemen who installed it were very good and explained everything about it's maintenance. The electricians …

From the first visit at the showroom to now enjoying our awesome Hot Tub, the experience as been nothing shy of amazing. Mark, our salesman, answered every question we had without hesitation and exceeding our expectations in customer …

Mike and his crew showed up this morning on time and went to work right away to install our hot tub. We had a tight fit and they made it work. The guys were professional but friendly and positive. The nice thing about WBD is that other …

Not to mention the quality of the HotSpring name, very pleased with the installation and professional services they provide. Ron Deaver of Dever Electric handled the electrical part of the installation. Very user friendly and job well done…

Excellant communication with Morgan during decision process.Very knowledgeable about product and responsive when we had questions.Excellant customer service with everyone including install crew and electrical crew.

Very knowledgeable. Very honest and trustworthy. The best customer service but you could ever receive.

You will not find a more helpful, friendly, professional group of people than those at Water By Design. They are always ready to answer any questions no matter how small. We’ve had our hot tub for almost a year and being as it’s our …

Our experience with purchasing a hot tub from Water By Design was awesome. We worked with Mark…

U guys are awesome great service

We have had a great experience buying our first hot tub from Water by Design. The staff have been professional, honest, and extremely helpful. We are thrilled with our new hot tub and are using it every day. I would highly recommend Water …

Paul and Corey have been helpful keeping my tub working. Morgan has been a great help.

Very helpful and friendly staff. If you need a hot tub this is the place to go! They also service the NRV area. Highly recommended.

Came early! Very professional! Explained in detail what needed to be done!

Easiest purchase ever made! The guys there are so helpful and an absolute pleasure to deal with. The delivery crew was amazingly fast, polite, and made sure we understood everything before they left. Highly recommend for people in this area…

Great team of people right here. Great service. Bought my tub about 6 years ago, had NO issues with it until now. Water By Design team, came out checked it out, determined the issue. Had to order parts, they got them quick and installed …

Purchased a R200 Endless Pool recently .

Delivery was seamless and Paul Sr coordinated the electrical, concrete pad and deck surround..

it’s a fantastic edition to my home and I’m able to exercise in the pool pain free as I have hip …

great service. I was against getting a hot tub at first but now that I have it. I have enjoyed every minute of it. so good to relieve stress. I highly recommend it

Very helpful staff, very tentative to my questions and needs for hot tub supplies

The staff is great! From the sales floor to installation everyone was very friendly and very knowledgeable. We look forward to many years enjoying our hot tub!

Bryan was very knowledgeable and answered all my questions and I appreciated the quick answers from Paul regarding the stability concerns I had about my deck. Five star ⭐️ customer service received!

We love our hot tub spa! The salt water feature is wonderful. Now that we are home a lot more we are enjoying it more than ever!…

Great customer service and very friendly staff.

Very helpful and friendly knowledgeable

I bought a new Hot Springs Jetsetter LX from the Forest location. The purchasing process was easy and Paul Sr. was great to deal with and gave me a fair price as well took in mine to sell for me. After the purchase, Paul Jr. has been …

Great company. We dealt with Paul Sr. and Paul Jr. Both are knowledgeable and helpful. It was a great experience for my wife and I purchasing our first new to us hot tub. They made sure everything was taken care of and we were happy. Mark …

Service and responsiveness are very good

Pleased with service and responsiveness. Was disappointed no discount or incentive offered as I'm in process of replacing my hot tub. Could simply throw in 1st year salt supply

Everyone was great to work with and they took care of coordinating all the installation details with the electrician and the landscaper. Would definitely recommend them!

Great experience buying our first hot tub! Staff is exceptional, friendly, professional and helpful! Highly recommend!

Great, personal service! Fantastic products at good prices.

Excellent Service.

We LOVE this place. We bought our hot tub from here several years ago and have continually been satisfied. Not only is our Caldera spa awesome, but we buy our supplies from here and get great advice from the best staff in the business. If …

I called with a technical difficulty with my salt water hot tub and a service call was made within a few days time. A very attentive and personal business.

We had great experience at Water by Design. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your hot tub needs.

Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…

Great products, installation, and service

My husband and I have been thinking about getting a hot tub for a couple years, but other things kept taking priority. Today, we came in just to look. Mark was incredibly knowledgeable about his products and was able to answer all our …

Words can’t express how happy I am. I’ve been a customer for almost five years. I just purchased my second hot tub from them. It was time for an upgrade, never had any issues with the old one but I was ready for a bigger, and better tub…

Water By Design is an awesome company. The service is attentive, the products are above and beyond expectations. I can’t recommend them enough. Thank you for all the amazing service!

We just had our hot tub delivered last week and we couldn’t be happier. We had great service from everyone, Robin and Mark were great to work with. We would definitely recommend Water By Design.

Wow! I was so anxious about finding the perfect hot tub to fit our backyard remodel, and then I met Bryan. He welcomed us to sit in the tubs and fully explained all of the features. By the time I left the store I felt like I had found the …

Great customer service. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your spa needs!!!

I am a 51 year old Landscape Contractor. Physical labor of past 30 years has taken its toll on me.

I did not believe in the therapeutic value of Hot Tubs. Paul Jr. told me I needed to take a test drive.

After a couple years of seeing them…

Thank you to Robbin for all the help selecting my new hot tub. Always friendly and quick to respond to all my questions.

I purchased a Caldera spa in July 2018. I couldn't be happier with the spa or the service I've received from the company. I have no hesitation recommending Water by Design.

It was a long process and I asked a lot of questions....Robbin was very patient with me and answered or found answers for all my questions.....the delivery was early and Leo did a great job placing tub and explaining the operation of the …

What a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …

Our experience couldn't have been easier. Excellent selection advice, friendly delivery staff, knowledgeable electrical hookups. A fair price for an excellent product. I'd recommend to anyone. Thanks Guys.

Mt wife and I met with Paul (Sr.) about what we wanted. Very nice individual. He came out to our house, looked at what we wanted to install and we met back up at his store to finalize some plans. We ordered the unit and it took a few …

Our experience was great from purchase to delivery and start up. The sales staff was easy to deal with and was able to answer all of our questions and concerns.

The delivery was on time and the crew took time to explain everything. They …

Great place to get your hot tub. Very friendly and knowledgeable staff.

Paul Sr. & Paul Jr. from Water by Design are #1 in what they do. Truly! These guys will take care of you. Highly highly recommend ! Couldn't be happier with our new hot springs tub! Thanks guys!

We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

Installed an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …

The good people here truly take the stress out of your hot tub repair. Even though the tub I have now was not purchased from Water By Design, you can bet my next one will be. Today these guys made a customer for life out of me.

Paul and family made this a great experience from start to finish. Our only regret is not getting hot tub from them before now.

Paul and team treat their customers like family (and i mean that in a good way)! No high pressure sales tactics, honest and ethical. We had a great experience dealing with them and are enjoying our spa!

We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …

We are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …

Highly approachable and knowledgable about their craft. Any time I had a question they were there to help.

Great group of guys! Definitely a wonderful place to go and good customer service.

Every time i have come in the guys have answered my questions . Recently they went out of their way to get me a new GFI cord for our spa. They went to warehouse and i was able to get it on Christmas eve. Thank you so much!

Wonderful company with a beautiful product! The guys at Water by Design know what they are talking about and were a pleasure to work with from start to finish. I highly recommend them! Thanks guys!!!

OMG go by there and browse. You won't be disappointed.

The employee that helped me was very attentive. I think his name was Mark.

From start to finish these guys have been great, Not sure what some of the other reviews have been about, but we love our tub and when we call we have chemicals and anything needed delivered within a couple days. Highly recommend

Amazing customer service! Some of the nicest people I know!