Reviews

From 45 reviews
Brady Wallace

We had great experience at Water by Design. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your hot tub needs.

via Google
Gary James

Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…

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via Facebook
David Stevens

Great products, installation, and service

via Google
Nancy E

My husband and I have been thinking about getting a hot tub for a couple years, but other things kept taking priority. Today, we came in just to look. Mark was incredibly knowledgeable about his products and was able to answer all our …

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Morgan Wilburn

Words can’t express how happy I am. I’ve been a customer for almost five years. I just purchased my second hot tub from them. It was time for an upgrade, never had any issues with the old one but I was ready for a bigger, and better tub…

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Response from business owner

This put a smile on my face. Thank you for your kind words!

via Google
Morgan Meyhem Wilburn

Water By Design is an awesome company. The service is attentive, the products are above and beyond expectations. I can’t recommend them enough. Thank you for all the amazing service!

via Facebook
Brooke Crouch

We just had our hot tub delivered last week and we couldn’t be happier. We had great service from everyone, Robin and Mark were great to work with. We would definitely recommend Water By Design.

via Facebook
Sara Terry

Wow! I was so anxious about finding the perfect hot tub to fit our backyard remodel, and then I met Bryan. He welcomed us to sit in the tubs and fully explained all of the features. By the time I left the store I felt like I had found the …

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via Google
Mike Grepiotis

Great customer service. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your spa needs!!!

via Google
Bill Garren

I am a 51 year old Landscape Contractor. Physical labor of past 30 years has taken its toll on me.

I did not believe in the therapeutic value of Hot Tubs. Paul Jr. told me I needed to take a test drive.

After a couple years of seeing them…

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via Google
Michelle Lynn Mason

Thank you to Robbin for all the help selecting my new hot tub. Always friendly and quick to respond to all my questions.

via Facebook
Mark DeWeese

I purchased a Caldera spa in July 2018. I couldn't be happier with the spa or the service I've received from the company. I have no hesitation recommending Water by Design.

via Facebook
ed keaton

It was a long process and I asked a lot of questions....Robbin was very patient with me and answered or found answers for all my questions.....the delivery was early and Leo did a great job placing tub and explaining the operation of the …

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via Google
Judy Christine Bourque Longobardi

What a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …

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via Facebook
Tom Mullinax

Our experience couldn't have been easier. Excellent selection advice, friendly delivery staff, knowledgeable electrical hookups. A fair price for an excellent product. I'd recommend to anyone. Thanks Guys.

via Facebook
D Craft

Mt wife and I met with Paul (Sr.) about what we wanted. Very nice individual. He came out to our house, looked at what we wanted to install and we met back up at his store to finalize some plans. We ordered the unit and it took a few …

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via Google
Walter Folks

Our experience was great from purchase to delivery and start up. The sales staff was easy to deal with and was able to answer all of our questions and concerns.

The delivery was on time and the crew took time to explain everything. They …

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via Google
Annette Wengert

Amazing service! The staff was friendly, service was literally overnight! They were able to accommodate my busy schedule. Now I am able to relax in my spa, and I’m loving it! Thanks to all the great staff! Keep up the good work!

Response from business owner

Thank you for those kind words. Enjoy your Martinique!!!!

via Google
tracy asbury

Great Family Company

Response from business owner

Mrs. Asbury, thank you and your husband for talking with me on the phone. I’m glad that you brought these issues to our attention, and that we are working hand and hand to get you what you needed. I look forward to you guys stopping by the store.

via Google
Allen S

Update-

I was contacted about a month after leaving this review by the owner who informed me that "I had fallen through the cracks" but wanted to make things right and came that same day to handle the residue and verify the color of the …

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Response from business owner

Mr. Simpkins, the steps that were brought out for you on delivery were purposely done. At the time we didn’t have your color in stock and were awaiting a new shipment from Caldera. In order to meet your delivery deadline we provided you with loaner steps so that you may use your spa while waiting for your steps to come in.

Your replacement panel was ordered the same day the spa was delivered, all of their panels are made to order, which may take longer, but it does give us a nicer end product since we don’t end up with warped panels that have been laying around a warehouse for months.

Your panel and steps were installed and delivered within two days of the panel being delivered to us.

There shouldn’t be any discrepancy in color, since both were ordered in brownstone color, and direct from the spa manufacturer.

If you have any issues please call the office, not personal cell phones. If you called the store, a work order gets started and you get put on the schedule. Not lost in the sea of text messages on a personal cell phone.

I assure you we are here to help you anytime you need us, if you please just call the store and speak to our service department it is expedite your process tremendously.

via Google
Brian Stearman

Paul,

Finally got to use the hot tub for first time last night. As you know, I made a significant investment to position the hot tub so that I could look out onto beautiful Smith Mountain Lake while soaking. What a waste of money! I’d …

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Response from business owner

Brian, this is the reason we do it. We love hearing how life changing our products are. So happy with your happiness. Happy hot tubbing!

via Google
Christy Lucas

I love Water by Design. They have always done right by me. Great company, I would highly recommend!

Response from business owner

Thank you for those kind words

via Google
Tim Bonner

Thanks for a great Hot Tub! Bought at the Year End Sale, and it was just delivered this week. My wife and I are very happy. Staff was very knowledgable and helped go over our hot tub once it was hooked up by electrician. Would highly …

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Response from business owner

Hope it gives you and your wife years of enjoyment and wellness.

via Google
Angie Booth Campbell

Great place to get your hot tub. Very friendly and knowledgeable staff.

via Facebook
Becca Parrish

Paul Sr. & Paul Jr. from Water by Design are #1 in what they do. Truly! These guys will take care of you. Highly highly recommend ! Couldn't be happier with our new hot springs tub! Thanks guys!

via Facebook
Molly Henschel

We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …

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Response from business owner

Enjoy the sauna!

via Google
Molly Henschel

We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …

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via Facebook
Richard C. Hall

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

via Facebook
Jim Shockley

Installed an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …

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Response from business owner

Thank you Mr. Jim Shockley for the kind words! we are glad to see this working out so well for you!

via Facebook
Annie B. Shepheard

The good people here truly take the stress out of your hot tub repair. Even though the tub I have now was not purchased from Water By Design, you can bet my next one will be. Today these guys made a customer for life out of me.

via Facebook
Mark Shifflett

This is a very nice place to shop for your spa! They offer some of the best brands in the business (Caldera,Hot Springs) as well as they are a very family oriented and non high pressure. They are great at assisting in picking out the best …

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Response from business owner

🤚 hot tub high five

via Google
Corey E Knight

Paul and family made this a great experience from start to finish. Our only regret is not getting hot tub from them before now.

via Facebook
Steve Bollerman

Paul and team treat their customers like family (and i mean that in a good way)! No high pressure sales tactics, honest and ethical. We had a great experience dealing with them and are enjoying our spa!

via Facebook
Cindy Varnado

We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …

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via Facebook
Heather Hawkins Terrell

We are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …

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via Facebook
Braden Smith

Highly approachable and knowledgable about their craft. Any time I had a question they were there to help.

via Facebook
Matt Allen

Great group of guys! Definitely a wonderful place to go and good customer service.

via Facebook
Donald Wray

Every time i have come in the guys have answered my questions . Recently they went out of their way to get me a new GFI cord for our spa. They went to warehouse and i was able to get it on Christmas eve. Thank you so much!

via Facebook
TheRvaha Chefs

Wonderful company with a beautiful product! The guys at Water by Design know what they are talking about and were a pleasure to work with from start to finish. I highly recommend them! Thanks guys!!!

via Facebook
Allen Moe Lazenby

OMG go by there and browse. You won't be disappointed.

via Facebook
Troy Williams

The best place to purchase a spa. The staff is great they are very knowledgeable and accommodating. The spas they sell are top of the line. You will never find a better place to shop for a spa.

Response from business owner

Thank you for those kind words. You mean the world to us Troy!

via Google
Jessica Reed

The employee that helped me was very attentive. I think his name was Mark.

via Facebook
Matt Davie

From start to finish these guys have been great, Not sure what some of the other reviews have been about, but we love our tub and when we call we have chemicals and anything needed delivered within a couple days. Highly recommend

via Facebook
Leslie Wilson Foley

Amazing customer service! Some of the nicest people I know!

via Facebook
Michael Flanigan

Best price and best service. We love this place!

via Facebook

Coach Frank Beamer


I could not be more pleased with my spa. The equipment is high quality and the personal touch that Paul Madden, with Water by Design provides is second to none.
Frank Beamer – Virginia Tech Hokies Head Coach

 
We are very pleased with our choice of the Caldera Tahitian spa and we are happy that we made our purchase from Water By Design. Paul’s willingness to make a special visit to our home to describe the spas made by Caldera and to review the services provided by Water By Design ultimately resulted in our purchase of the Caldera spa over a high quality competing brand from a local dealer.
 
His review of the site helped us determine the orientation of the spa that gave us the best seating and viewing conditions. Our visit to the Water By Design show room confirmed our confidence that we would be dealing with a reliable firm that would stand behind the products they sell. The delivery and installation of the tub was done carefully and well by Paul and Paul Jr.
Warren & Jeannette Chace from Smith Mountain Lake, VA
 

Paul was really helpful and I appreciate all the time spent explaining the differences and features of the different models we were considering. I would recommend Water By Design to anyone who is contemplating a spa purchase.
Charlie Shelton from Cloverdale, VA
 
Water By Design was referred to me by Gary Duncan. He was very impressed. After my first contact with Paul, I was confused as to which spa to purchase and a worse problem of how to install in a limited area. Paul came by one afternoon and offered several options on locations for installation. He answered our questions and helped us select the best spa for our needs. Without his help, we would have probably either not gotten a spa due to our confusion, or bought the wrong one for our application and needs.
Harold Weikle from Salem, VA
 

Water By Design is a great company and I recommend them fully to everyone.
John Cook from Roanoke, VA

 

We are very pleased with our new hot tub. We appreciate Water By Design for their help and advice. We were glad to become acquainted with Paul and enjoyed our time with him.
Frank & Betty Evans from Wytheville, VA