Reviews
The staff is great! From the sales floor to installation everyone was very friendly and very knowledgeable. We look forward to many years enjoying our hot tub!
Bryan was very knowledgeable and answered all my questions and I appreciated the quick answers from Paul regarding the stability concerns I had about my deck. Five star ⭐️ customer service received!
We love our hot tub spa! The salt water feature is wonderful. Now that we are home a lot more we are enjoying it more than ever!…
read more
Great customer service and very friendly staff.
Very helpful and friendly knowledgeable
I bought a new Hot Springs Jetsetter LX from the Forest location. The purchasing process was easy and Paul Sr. was great to deal with and gave me a fair price as well took in mine to sell for me. After the purchase, Paul Jr. has been …
read moreGreat company. We dealt with Paul Sr. and Paul Jr. Both are knowledgeable and helpful. It was a great experience for my wife and I purchasing our first new to us hot tub. They made sure everything was taken care of and we were happy. Mark …
read moreThank you so much for the king review!
Service and responsiveness are very good
Pleased with service and responsiveness. Was disappointed no discount or incentive offered as I'm in process of replacing my hot tub. Could simply throw in 1st year salt supply
Everyone was great to work with and they took care of coordinating all the installation details with the electrician and the landscaper. Would definitely recommend them!
Great experience buying our first hot tub! Staff is exceptional, friendly, professional and helpful! Highly recommend!
Great, personal service! Fantastic products at good prices.
Thank you Jill for the kind words
Excellent Service.
Thanks Andy, your spa is still one of my favorite installations. What a view!!!
We LOVE this place. We bought our hot tub from here several years ago and have continually been satisfied. Not only is our Caldera spa awesome, but we buy our supplies from here and get great advice from the best staff in the business. If …
read moreDenver you are a gem to have. We love every time you come to visit. Thank you for your support!
I called with a technical difficulty with my salt water hot tub and a service call was made within a few days time. A very attentive and personal business.
Dr. Curtis you are alway such a pleasure. Thank you for sharing. Look forward to assisting you with any hot tub needs in the future.
We had great experience at Water by Design. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your hot tub needs.
Thank you for the kind words. We LOVE Bryan too!
Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…
read more
Great products, installation, and service
Thank you, please let us know if you ever need anything.
My husband and I have been thinking about getting a hot tub for a couple years, but other things kept taking priority. Today, we came in just to look. Mark was incredibly knowledgeable about his products and was able to answer all our …
read more
Words can’t express how happy I am. I’ve been a customer for almost five years. I just purchased my second hot tub from them. It was time for an upgrade, never had any issues with the old one but I was ready for a bigger, and better tub…
read moreThis put a smile on my face. Thank you for your kind words!
Water By Design is an awesome company. The service is attentive, the products are above and beyond expectations. I can’t recommend them enough. Thank you for all the amazing service!
We just had our hot tub delivered last week and we couldn’t be happier. We had great service from everyone, Robin and Mark were great to work with. We would definitely recommend Water By Design.
Wow! I was so anxious about finding the perfect hot tub to fit our backyard remodel, and then I met Bryan. He welcomed us to sit in the tubs and fully explained all of the features. By the time I left the store I felt like I had found the …
read moreThank you so much. Enjoy your Cantabria!
Great customer service. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your spa needs!!!
Love this! I know Bryan really like working with you.
I am a 51 year old Landscape Contractor. Physical labor of past 30 years has taken its toll on me.
I did not believe in the therapeutic value of Hot Tubs. Paul Jr. told me I needed to take a test drive.
After a couple years of seeing them…
read moreLove you Bill!
Thank you to Robbin for all the help selecting my new hot tub. Always friendly and quick to respond to all my questions.
I purchased a Caldera spa in July 2018. I couldn't be happier with the spa or the service I've received from the company. I have no hesitation recommending Water by Design.
It was a long process and I asked a lot of questions....Robbin was very patient with me and answered or found answers for all my questions.....the delivery was early and Leo did a great job placing tub and explaining the operation of the …
read moreThank you Ed! We love working with you.
What a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …
read more
Our experience couldn't have been easier. Excellent selection advice, friendly delivery staff, knowledgeable electrical hookups. A fair price for an excellent product. I'd recommend to anyone. Thanks Guys.
Mt wife and I met with Paul (Sr.) about what we wanted. Very nice individual. He came out to our house, looked at what we wanted to install and we met back up at his store to finalize some plans. We ordered the unit and it took a few …
read moreThank you for the kind words. Paul Sr. inspires us all at WBD. Couldn't ask for a better leader. Thank you for your business.
Our experience was great from purchase to delivery and start up. The sales staff was easy to deal with and was able to answer all of our questions and concerns.
The delivery was on time and the crew took time to explain everything. They …
read moreI really appreciate this. Thank you so much for sharing.
Amazing service! The staff was friendly, service was literally overnight! They were able to accommodate my busy schedule. Now I am able to relax in my spa, and I’m loving it! Thanks to all the great staff! Keep up the good work!
Thank you for those kind words. Enjoy your Martinique!!!!
Great Family Company
Mrs. Asbury, thank you and your husband for talking with me on the phone. I’m glad that you brought these issues to our attention, and that we are working hand and hand to get you what you needed. I look forward to you guys stopping by the store.
Update-
I was contacted about a month after leaving this review by the owner who informed me that "I had fallen through the cracks" but wanted to make things right and came that same day to handle the residue and verify the color of the …
read moreMr. Simpkins, the steps that were brought out for you on delivery were purposely done. At the time we didn’t have your color in stock and were awaiting a new shipment from Caldera. In order to meet your delivery deadline we provided you with loaner steps so that you may use your spa while waiting for your steps to come in.
Your replacement panel was ordered the same day the spa was delivered, all of their panels are made to order, which may take longer, but it does give us a nicer end product since we don’t end up with warped panels that have been laying around a warehouse for months.
Your panel and steps were installed and delivered within two days of the panel being delivered to us.
There shouldn’t be any discrepancy in color, since both were ordered in brownstone color, and direct from the spa manufacturer.
If you have any issues please call the office, not personal cell phones. If you called the store, a work order gets started and you get put on the schedule. Not lost in the sea of text messages on a personal cell phone.
I assure you we are here to help you anytime you need us, if you please just call the store and speak to our service department it is expedite your process tremendously.
Paul,
Finally got to use the hot tub for first time last night. As you know, I made a significant investment to position the hot tub so that I could look out onto beautiful Smith Mountain Lake while soaking. What a waste of money! I’d …
read moreBrian, this is the reason we do it. We love hearing how life changing our products are. So happy with your happiness. Happy hot tubbing!
I love Water by Design. They have always done right by me. Great company, I would highly recommend!
Thank you for those kind words
Thanks for a great Hot Tub! Bought at the Year End Sale, and it was just delivered this week. My wife and I are very happy. Staff was very knowledgable and helped go over our hot tub once it was hooked up by electrician. Would highly …
read moreHope it gives you and your wife years of enjoyment and wellness.
Great place to get your hot tub. Very friendly and knowledgeable staff.
Paul Sr. & Paul Jr. from Water by Design are #1 in what they do. Truly! These guys will take care of you. Highly highly recommend ! Couldn't be happier with our new hot springs tub! Thanks guys!
We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …
read moreEnjoy the sauna!
We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …
read more
Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.
Installed an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …
read moreThank you Mr. Jim Shockley for the kind words! we are glad to see this working out so well for you!
The good people here truly take the stress out of your hot tub repair. Even though the tub I have now was not purchased from Water By Design, you can bet my next one will be. Today these guys made a customer for life out of me.
This is a very nice place to shop for your spa! They offer some of the best brands in the business (Caldera,Hot Springs) as well as they are a very family oriented and non high pressure. They are great at assisting in picking out the best …
read more🤚 hot tub high five
Paul and family made this a great experience from start to finish. Our only regret is not getting hot tub from them before now.
Paul and team treat their customers like family (and i mean that in a good way)! No high pressure sales tactics, honest and ethical. We had a great experience dealing with them and are enjoying our spa!
We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …
read more
We are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …
read more
Highly approachable and knowledgable about their craft. Any time I had a question they were there to help.
Great group of guys! Definitely a wonderful place to go and good customer service.
Every time i have come in the guys have answered my questions . Recently they went out of their way to get me a new GFI cord for our spa. They went to warehouse and i was able to get it on Christmas eve. Thank you so much!
Wonderful company with a beautiful product! The guys at Water by Design know what they are talking about and were a pleasure to work with from start to finish. I highly recommend them! Thanks guys!!!
OMG go by there and browse. You won't be disappointed.
The best place to purchase a spa. The staff is great they are very knowledgeable and accommodating. The spas they sell are top of the line. You will never find a better place to shop for a spa.
Thank you for those kind words. You mean the world to us Troy!
The employee that helped me was very attentive. I think his name was Mark.
From start to finish these guys have been great, Not sure what some of the other reviews have been about, but we love our tub and when we call we have chemicals and anything needed delivered within a couple days. Highly recommend
Amazing customer service! Some of the nicest people I know!
Best price and best service. We love this place!
Coach Frank Beamer
I could not be more pleased with my spa. The equipment is high quality and the personal touch that Paul Madden, with Water by Design provides is second to none.
Frank Beamer – Virginia Tech Hokies Head Coach
We are very pleased with our choice of the Caldera Tahitian spa and we are happy that we made our purchase from Water By Design. Paul’s willingness to make a special visit to our home to describe the spas made by Caldera and to review the services provided by Water By Design ultimately resulted in our purchase of the Caldera spa over a high quality competing brand from a local dealer.
His review of the site helped us determine the orientation of the spa that gave us the best seating and viewing conditions. Our visit to the Water By Design show room confirmed our confidence that we would be dealing with a reliable firm that would stand behind the products they sell. The delivery and installation of the tub was done carefully and well by Paul and Paul Jr.
Warren & Jeannette Chace from Smith Mountain Lake, VA
Paul was really helpful and I appreciate all the time spent explaining the differences and features of the different models we were considering. I would recommend Water By Design to anyone who is contemplating a spa purchase.
Charlie Shelton from Cloverdale, VA
Water By Design was referred to me by Gary Duncan. He was very impressed. After my first contact with Paul, I was confused as to which spa to purchase and a worse problem of how to install in a limited area. Paul came by one afternoon and offered several options on locations for installation. He answered our questions and helped us select the best spa for our needs. Without his help, we would have probably either not gotten a spa due to our confusion, or bought the wrong one for our application and needs.
Harold Weikle from Salem, VA
Water By Design is a great company and I recommend them fully to everyone.
John Cook from Roanoke, VA
We are very pleased with our new hot tub. We appreciate Water By Design for their help and advice. We were glad to become acquainted with Paul and enjoyed our time with him.
Frank & Betty Evans from Wytheville, VA