Reviews

From 70 reviews
Patty Simmons Harrell
Patty Simmons Harrell

Very friendly staff. We had a great experience with Water By Design, from the initial visit to choose our hot tub, to having it installed. They were very helpful and experienced. The installers were very knowledgeable and worked quickly …

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Patty Simmons
Patty Simmons

We are very pleased with our beautiful hot tub 😍. All of the staff at Water By Design were extremely helpful and courteous. The gentlemen who installed it were very good and explained everything about it's maintenance. The electricians …

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via Google
Josh Hicks
Josh Hicks

From the first visit at the showroom to now enjoying our awesome Hot Tub, the experience as been nothing shy of amazing. Mark, our salesman, answered every question we had without hesitation and exceeding our expectations in customer …

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via Google
Edward Gilabert
Edward Gilabert

Mike and his crew showed up this morning on time and went to work right away to install our hot tub. We had a tight fit and they made it work. The guys were professional but friendly and positive. The nice thing about WBD is that other …

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David Lee Ferguson
David Lee Ferguson

Not to mention the quality of the HotSpring name, very pleased with the installation and professional services they provide. Ron Deaver of Dever Electric handled the electrical part of the installation. Very user friendly and job well done…

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brenda ferguson
brenda ferguson

Excellant communication with Morgan during decision process.Very knowledgeable about product and responsive when we had questions.Excellant customer service with everyone including install crew and electrical crew.

via Google
Alvin Hale
Alvin Hale

Very knowledgeable. Very honest and trustworthy. The best customer service but you could ever receive.

via Google
Theresa Griffith
Theresa Griffith

You will not find a more helpful, friendly, professional group of people than those at Water By Design. They are always ready to answer any questions no matter how small. We’ve had our hot tub for almost a year and being as it’s our …

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Jerry G
Jerry G

Our experience with purchasing a hot tub from Water By Design was awesome. We worked with Mark…

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Debbie K
Debbie K

U guys are awesome great service

Kate Metz
Kate Metz

We have had a great experience buying our first hot tub from Water by Design. The staff have been professional, honest, and extremely helpful. We are thrilled with our new hot tub and are using it every day. I would highly recommend Water …

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Marc Nevin
Marc Nevin

Paul and Corey have been helpful keeping my tub working. Morgan has been a great help.

via Google
Melissa Myers
Melissa Myers

Very helpful and friendly staff. If you need a hot tub this is the place to go! They also service the NRV area. Highly recommended.

via Facebook
Robert Murphy
Robert Murphy

Came early! Very professional! Explained in detail what needed to be done!

via Google
Jennifer Thomason
Jennifer Thomason

Easiest purchase ever made! The guys there are so helpful and an absolute pleasure to deal with. The delivery crew was amazingly fast, polite, and made sure we understood everything before they left. Highly recommend for people in this area…

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Chris W Carr
Chris W Carr

Great team of people right here. Great service. Bought my tub about 6 years ago, had NO issues with it until now. Water By Design team, came out checked it out, determined the issue. Had to order parts, they got them quick and installed …

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Martha gold
Martha gold

Purchased a R200 Endless Pool recently .

Delivery was seamless and Paul Sr coordinated the electrical, concrete pad and deck surround..

it’s a fantastic edition to my home and I’m able to exercise in the pool pain free as I have hip …

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Jacob Oliver
Jacob Oliver

great service. I was against getting a hot tub at first but now that I have it. I have enjoyed every minute of it. so good to relieve stress. I highly recommend it

via Facebook
Justin LaClair
Justin LaClair

Very helpful staff, very tentative to my questions and needs for hot tub supplies

via Google
Lisa Hines
Lisa Hines

The staff is great! From the sales floor to installation everyone was very friendly and very knowledgeable. We look forward to many years enjoying our hot tub!

via Google
Jane Johnson
Jane Johnson

Bryan was very knowledgeable and answered all my questions and I appreciated the quick answers from Paul regarding the stability concerns I had about my deck. Five star ⭐️ customer service received!

via Google
Steve &
Steve &

We love our hot tub spa! The salt water feature is wonderful. Now that we are home a lot more we are enjoying it more than ever!…

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Emmette Bird
Emmette Bird

Great customer service and very friendly staff.

via Google
Ronald S
Ronald S

Very helpful and friendly knowledgeable

Bob L
Bob L

I bought a new Hot Springs Jetsetter LX from the Forest location. The purchasing process was easy and Paul Sr. was great to deal with and gave me a fair price as well took in mine to sell for me. After the purchase, Paul Jr. has been …

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Daniel Clark
Daniel Clark

Great company. We dealt with Paul Sr. and Paul Jr. Both are knowledgeable and helpful. It was a great experience for my wife and I purchasing our first new to us hot tub. They made sure everything was taken care of and we were happy. Mark …

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Response from business owner

Thank you so much for the king review!

via Facebook
Gary Brien
Gary Brien

Service and responsiveness are very good

via Google
Gary Brien
Gary Brien

Pleased with service and responsiveness. Was disappointed no discount or incentive offered as I'm in process of replacing my hot tub. Could simply throw in 1st year salt supply

via Facebook
J E
J E

Everyone was great to work with and they took care of coordinating all the installation details with the electrician and the landscaper. Would definitely recommend them!

via Google
Amy Cook
Amy Cook

Great experience buying our first hot tub! Staff is exceptional, friendly, professional and helpful! Highly recommend!

via Google
Jill Sink
Jill Sink

Great, personal service! Fantastic products at good prices.

Response from business owner

Thank you Jill for the kind words

via Google
Andrew Bosko
Andrew Bosko

Excellent Service.

Response from business owner

Thanks Andy, your spa is still one of my favorite installations. What a view!!!

via Google
Denver Miracle
Denver Miracle

We LOVE this place. We bought our hot tub from here several years ago and have continually been satisfied. Not only is our Caldera spa awesome, but we buy our supplies from here and get great advice from the best staff in the business. If …

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Response from business owner

Denver you are a gem to have. We love every time you come to visit. Thank you for your support!

via Google
Dianna Curtis
Dianna Curtis

I called with a technical difficulty with my salt water hot tub and a service call was made within a few days time. A very attentive and personal business.

Response from business owner

Dr. Curtis you are alway such a pleasure. Thank you for sharing. Look forward to assisting you with any hot tub needs in the future.

via Google
Brady Wallace
Brady Wallace

We had great experience at Water by Design. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your hot tub needs.

Response from business owner

Thank you for the kind words. We LOVE Bryan too!

via Google
Gary James
Gary James

Water By Design provided excellent service. The people in the showrooms guided our decision. The set-up and installation were on time and flawless. The spa is wonderful. They were available to answer questions we had after installation…

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David Stevens
David Stevens

Great products, installation, and service

Response from business owner

Thank you, please let us know if you ever need anything.

via Google
Nancy E
Nancy E

My husband and I have been thinking about getting a hot tub for a couple years, but other things kept taking priority. Today, we came in just to look. Mark was incredibly knowledgeable about his products and was able to answer all our …

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Morgan Wilburn
Morgan Wilburn

Words can’t express how happy I am. I’ve been a customer for almost five years. I just purchased my second hot tub from them. It was time for an upgrade, never had any issues with the old one but I was ready for a bigger, and better tub…

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Response from business owner

This put a smile on my face. Thank you for your kind words!

via Google
Morgan Meyhem Wilburn
Morgan Meyhem Wilburn

Water By Design is an awesome company. The service is attentive, the products are above and beyond expectations. I can’t recommend them enough. Thank you for all the amazing service!

via Facebook
Brooke Crouch
Brooke Crouch

We just had our hot tub delivered last week and we couldn’t be happier. We had great service from everyone, Robin and Mark were great to work with. We would definitely recommend Water By Design.

via Facebook
Sara Terry
Sara Terry

Wow! I was so anxious about finding the perfect hot tub to fit our backyard remodel, and then I met Bryan. He welcomed us to sit in the tubs and fully explained all of the features. By the time I left the store I felt like I had found the …

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Response from business owner

Thank you so much. Enjoy your Cantabria!

via Google
Mike Grepiotis
Mike Grepiotis

Great customer service. Bryan was very knowledgeable of the products and answered all of our questions. Would definitely recommend him and Water by Design for all of your spa needs!!!

Response from business owner

Love this! I know Bryan really like working with you.

via Google
Bill Garren
Bill Garren

I am a 51 year old Landscape Contractor. Physical labor of past 30 years has taken its toll on me.

I did not believe in the therapeutic value of Hot Tubs. Paul Jr. told me I needed to take a test drive.

After a couple years of seeing them…

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Response from business owner

Love you Bill!

via Google
Michelle Lynn Mason
Michelle Lynn Mason

Thank you to Robbin for all the help selecting my new hot tub. Always friendly and quick to respond to all my questions.

via Facebook
Mark DeWeese
Mark DeWeese

I purchased a Caldera spa in July 2018. I couldn't be happier with the spa or the service I've received from the company. I have no hesitation recommending Water by Design.

via Facebook
ed keaton
ed keaton

It was a long process and I asked a lot of questions....Robbin was very patient with me and answered or found answers for all my questions.....the delivery was early and Leo did a great job placing tub and explaining the operation of the …

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Response from business owner

Thank you Ed! We love working with you.

via Google
Judy Christine Bourque Longobardi
Judy Christine Bourque Longobardi

What a great company and exceptional group of people to do business with. They make you feel like you are their most important customer. The sale was no pressure and they took the time to answer all my questions. The delivery and …

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Tom Mullinax
Tom Mullinax

Our experience couldn't have been easier. Excellent selection advice, friendly delivery staff, knowledgeable electrical hookups. A fair price for an excellent product. I'd recommend to anyone. Thanks Guys.

via Facebook
D Craft
D Craft

Mt wife and I met with Paul (Sr.) about what we wanted. Very nice individual. He came out to our house, looked at what we wanted to install and we met back up at his store to finalize some plans. We ordered the unit and it took a few …

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Response from business owner

Thank you for the kind words. Paul Sr. inspires us all at WBD. Couldn't ask for a better leader. Thank you for your business.

via Google
Walter Folks
Walter Folks

Our experience was great from purchase to delivery and start up. The sales staff was easy to deal with and was able to answer all of our questions and concerns.

The delivery was on time and the crew took time to explain everything. They …

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Response from business owner

I really appreciate this. Thank you so much for sharing.

via Google
Angie Booth Campbell
Angie Booth Campbell

Great place to get your hot tub. Very friendly and knowledgeable staff.

via Facebook
Becca Parrish
Becca Parrish

Paul Sr. & Paul Jr. from Water by Design are #1 in what they do. Truly! These guys will take care of you. Highly highly recommend ! Couldn't be happier with our new hot springs tub! Thanks guys!

via Facebook
Molly Henschel
Molly Henschel

We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but …

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Richard C. Hall
Richard C. Hall

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

via Facebook
Richard C. Hall
Richard C. Hall

Had my Hot Springs Vanguard for 3 months now. Love it. Thanks to Paul Sr. and crew for easy delivery and setup. Thanks also to Paul Jr. and Mark for the help in selecting the perfect spa and answering all my questions.

via Facebook
Jim Shockley
Jim Shockley

Installed an endless pool with a treadmill in my back yard. Found a contractor to modify my deck to lead down to it. Even with arthritis in my knees, ankles, and back I am now working out daily on the treadmill. Seeing results already. …

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Response from business owner

Thank you Mr. Jim Shockley for the kind words! we are glad to see this working out so well for you!

via Facebook
Annie B. Shepheard
Annie B. Shepheard

The good people here truly take the stress out of your hot tub repair. Even though the tub I have now was not purchased from Water By Design, you can bet my next one will be. Today these guys made a customer for life out of me.

via Facebook
Corey E Knight
Corey E Knight

Paul and family made this a great experience from start to finish. Our only regret is not getting hot tub from them before now.

via Facebook
Steve Bollerman
Steve Bollerman

Paul and team treat their customers like family (and i mean that in a good way)! No high pressure sales tactics, honest and ethical. We had a great experience dealing with them and are enjoying our spa!

via Facebook
Cindy Varnado
Cindy Varnado

We were very pleased with our service and purchase from water by Design.Paul Jr.And Paul Sr.are very nice people to work with.They were good at answering all our questions and calling us back.They also have a great electrician,Ron.I would …

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Heather Hawkins Terrell
Heather Hawkins Terrell

We are very pleased with our tub. Couldn't ask for a better buying experience! Customer care after the purchase was excellent. Recently had to move our tub to our new house. Move went better than expected. We highly recommend Water by …

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Braden Smith
Braden Smith

Highly approachable and knowledgable about their craft. Any time I had a question they were there to help.

via Facebook
Matt Allen
Matt Allen

Great group of guys! Definitely a wonderful place to go and good customer service.

via Facebook
Donald Wray
Donald Wray

Every time i have come in the guys have answered my questions . Recently they went out of their way to get me a new GFI cord for our spa. They went to warehouse and i was able to get it on Christmas eve. Thank you so much!

via Facebook
TheRvaha Chefs
TheRvaha Chefs

Wonderful company with a beautiful product! The guys at Water by Design know what they are talking about and were a pleasure to work with from start to finish. I highly recommend them! Thanks guys!!!

via Facebook
Allen Moe Lazenby
Allen Moe Lazenby

OMG go by there and browse. You won't be disappointed.

via Facebook
Jessica Reed
Jessica Reed

The employee that helped me was very attentive. I think his name was Mark.

via Facebook
Matt Davie
Matt Davie

From start to finish these guys have been great, Not sure what some of the other reviews have been about, but we love our tub and when we call we have chemicals and anything needed delivered within a couple days. Highly recommend

via Facebook
Leslie Wilson Foley
Leslie Wilson Foley

Amazing customer service! Some of the nicest people I know!

via Facebook

Coach Frank Beamer


I could not be more pleased with my spa. The equipment is high quality and the personal touch that Paul Madden, with Water by Design provides is second to none.
Frank Beamer – Virginia Tech Hokies Head Coach

 
We are very pleased with our choice of the Caldera Tahitian spa and we are happy that we made our purchase from Water By Design. Paul’s willingness to make a special visit to our home to describe the spas made by Caldera and to review the services provided by Water By Design ultimately resulted in our purchase of the Caldera spa over a high quality competing brand from a local dealer.
 
His review of the site helped us determine the orientation of the spa that gave us the best seating and viewing conditions. Our visit to the Water By Design show room confirmed our confidence that we would be dealing with a reliable firm that would stand behind the products they sell. The delivery and installation of the tub was done carefully and well by Paul and Paul Jr.
Warren & Jeannette Chace from Smith Mountain Lake, VA
 

Paul was really helpful and I appreciate all the time spent explaining the differences and features of the different models we were considering. I would recommend Water By Design to anyone who is contemplating a spa purchase.
Charlie Shelton from Cloverdale, VA
 
Water By Design was referred to me by Gary Duncan. He was very impressed. After my first contact with Paul, I was confused as to which spa to purchase and a worse problem of how to install in a limited area. Paul came by one afternoon and offered several options on locations for installation. He answered our questions and helped us select the best spa for our needs. Without his help, we would have probably either not gotten a spa due to our confusion, or bought the wrong one for our application and needs.
Harold Weikle from Salem, VA
 

Water By Design is a great company and I recommend them fully to everyone.
John Cook from Roanoke, VA

 

We are very pleased with our new hot tub. We appreciate Water By Design for their help and advice. We were glad to become acquainted with Paul and enjoyed our time with him.
Frank & Betty Evans from Wytheville, VA